Zoom Review 2025
Category: VoIP
Zoom is a modern cloud phone system that offers a single platform for chat, voice, video, and meetings. Zoom is a global platform with HD audio and enterprise-grade reliability and quality. Additionally, it offers PBX features that allow employees to communicate and interact in new ways.
Company:Zoom Video Communications, Inc
Zoom VoIP Plans & Pricing
US & Canada Metered
$10
/mo /user
Free Zoom Meetings
US & Canada Unlimited
$15
/mo /user
Free Zoom Meetings
Global Select
$20
/mo /user
Free Zoom Meetings
Business Plus
$22.49
/mo /user
* Featured prices and terms can be updated. Free offers may include additional terms.
Zoom Comparison
Expert Review
Pros
Intelligent call routing & management
Centralized management
Reliable and secure
Quick response for support issues
Cons
Consumes a lot of computer battery power
Zoom VoIP's Offerings
Zoom phone price plans are cost-effective, convenient, and transparent. Unfortunately, the VoIP business phone system offers neither a trial period nor a money-back guarantee. Below are the details of each price plan.
US & Canada Metered –
A pay-as-you-go plan with metered domestic and international calling, SMS/MMS, a US & Canada phone number, and multi-device support. Includes AI Companion for Zoom Phone with post-call summaries, voicemail prioritization, and task extraction. $10/user/month (additional fees for outbound calls).
US & Canada Unlimited –
Includes unlimited calling within the US & Canada, metered international calls, SMS/MMS, a US & Canada phone number, and multi-device use. Also features AI Companion for Zoom Phone and an optional add-on for unlimited calling to 19 countries. $15/user/month.
Global Select –
Unlimited calling within Israel or one of 48 selected countries and territories, metered international calls, SMS/MMS, and one phone number in a selected country. Includes multi-device use and an optional add-on for unlimited calling to 19 countries. $20/user/month (documentation may be required for a local number).
Zoom Workplace + Phone (Business Plus) –
A bundle for businesses (minimum 10 users) including Zoom Phone US & Canada Unlimited, Zoom Workplace Business, and visitor management tools. Additional features available. $22.49/user/month (billed annually) or $26.99/month.
Optional Add-on Plans
Optional add-on plans require you to have at least one licensed user. See below for these add-on plans.
- Zoom phone power pack for $25/user/month
- Toll-free numbers for $10/month
- Additional phone numbers for $10/month
- International calling add-on for $10/month
Customer Support
Zoom offers reliable customer support to its customers. You can buy premier support plans with prioritized responses and dedicated management.
Features & Functionality
General Features
Everyone wants powerful features at low prices. This is what Zoom is offering. Look at the following sections for some of the vital features.
Listen (Monitor)
This feature enables a user to monitor a call silently. For example, an assistant can take notes for an executive using this feature.
Zoom Meetings
Video conferencing is one of the most demanding features every business needs today. Since the inception of Covid-19, work-from-home requires video conferencing tools to establish connectivity between a company and its employees. Zoom offers streamlined and powerful video conferencing with real-time messaging and content sharing from mobile and desktop
Zoom Phone Power Pack
The power pack offers three features. Below is the list of these:
- Get desktop user experience with a power pack. Streamline call handling with an expanded contact window for a user with a steady call volume.
- Team SMS functionality enables auto-receptionist and call queue phone numbers to be reached via MMS/SMS.
- It enhanced call queue analytics.
Zoom Phone Administration
Get a powerful administrator portal to provide, manage, and monitor your VoIP phone system anywhere. You can also get Call Queues, Contact Center Integration, Global Call Routing, Auto Attendants, etc.
Salesforce integration
Google integration
Office365 integration
Zendesk integration
Online Backup and Storage
Virtual phone numbers
International Telephone
Android APP Support
IOS App Support
Operator Services
Internet fax
Worldwide Service
Devices
Also available on the following devices:
Use via computer
Use via cellphones
Use via phones
Use via mobile app
Calling
These are the calling features in Zoom:
Call holding
Call forwarding
Call Logs
Call Transfer
Call waiting
3-Way-Calling
Call Blocking
Call 911
Call Queuing (ACD)
Caller ID
Advanced Calling
Zoom also features some nifty advanced calling features:
SMS Messaging
Music on hold
Voicemail to email transcriptions
Follow me
Call Conferencing
Dial-by-name directory
Do Not Disturb (DND)
Push to Talk
Multiple Devices on One Extension
Mobile app calling
Virtual Receptionist
Multi-Line Hunt Groups
Ease Of Use:
The Zoom cloud phone system offers an easy-to-use centralized administration portal that allows you to manage users and monitor business interactions effectively. You can have an easy-to-use caller ID and dialing personas. In addition, integrated directories enable the team to call a coworker easily. According to Steve Mandelbaum, VP of Business Solutions, the Zoom phone is easy for end-users, and we are excited to deploy it to our employees.
Verdict:
Zoom cloud phone system provides you with modern cloud business communication. You can make and receive seamless calls over WiFi, cellular voice connections, and cellular data. The phone support is available for Android, iOS, macOS, and Windows. For a business, every call is important, and you cannot miss any calls. Zoom offers intelligent call routing and management whereby every call is connected efficiently. Moreover, the Zoom phone provides various exciting features, such as Zoom Phone Power Jack, Call Routing & Management, Modern Mobile & Desktop apps, Auto Attendant/IVR, Call recording, Voicemails, and more.
User Review
Write a review
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Write a Review21 Reviews
Shawn S
Administrator
11-50 employees
Used for: 1-2 years
Dont do business without it or pay the price
Zoom has become an essential part of our daily operations. The software's high-definition video and crystal-clear audio make our remote meetings feel incredibly immersive. Zoom's breakout room feature has revolutionized our team collaborations, allowing us to split into smaller groups and brainstorm effectively. The platform's robust security measures give us peace of mind, knowing that our meetings are secure and private. We appreciate the flexibility Zoom offers, with its compatibility across various devices and operating systems. Zoom has undoubtedly elevated our communication standards and made virtual meetings as effective as in-person interactions
Like:
- Drop rate 0
Aliyah S
Admin
1-10 employees
Used for: 6-12 months
The Ultimate
Zoom is the ultimate communication tool for our business. The software's exceptional video and audio quality provide a seamless calling experience, allowing us to have productive and engaging meetings. The intuitive interface makes it easy to schedule and join meetings, and the chat feature enables instant communication during calls. We love the screen sharing capability, which facilitates effective presentations and collaborative work. Zoom's virtual backgrounds add a touch of fun and professionalism to our calls. With Zoom, we've been able to connect with clients and colleagues worldwide, strengthening our relationships and expanding our business opportunities.
Like:
- Saved company lots of time
Raul M
Mid manager
11-50 employees
Used for: 6-12 months
Ez Breezy on this app!
Zoom has completely transformed the way we communicate. The software's seamless video and audio quality make it feel like we're in the same room, even when we're miles apart. Zoom's user-friendly interface and reliable connection ensure smooth and hassle-free calls. Whether it's team meetings or client presentations, Zoom has become our go-to platform. The screen sharing feature allows us to collaborate in real-time, making remote work efficient and productive. Additionally, the recording feature is a game-changer for reviewing meetings and referencing important discussions. Zoom has truly revolutionized our communication and made remote collaboration a breeze
Like:
- Everything seamless
Patricia A
Lab Tech
1-10 employees
Used for: 1-2 years
Customer oriented.
Zoom has significantly improved our customer support experience. The software's video calls enable us to provide personalized assistance, helping us better understand and resolve our customers' issues. The screen sharing feature allows us to troubleshoot problems in real-time, enhancing our support efficiency. Zoom's waiting room and meeting lock features ensure secure and private conversations with our customers. The chat feature enables quick and direct communication, resulting in faster response times. With Zoom, our customer support team can deliver exceptional service, exceeding our customers' expectations and building long-lasting relationships
Like:
- Best service.
Samuel M
Worker
1-10 employees
Used for: 6-12 months
Even in crunch time not a skip.
Zoom has become an integral part of our educational institution. The software's user-friendly interface and seamless connectivity have made virtual classes and remote learning a breeze. Zoom's breakout rooms enable group discussions and collaborative activities, simulating an interactive classroom environment. The screen sharing feature allows teachers to share presentations, videos, and other educational resources effortlessly. Zoom's interactive features, such as polling and virtual hand-raising, encourage active participation and engagement among students. With Zoom, we've successfully adapted to remote learning, providing an enriching educational experience for our students
Like:
- Delivers every time.
Shauna Z
operations
1-10 employees
Used for: 2+ years
Transformed our way of doing business over the net...
Zoom has transformed the way we communicate with our clients. The software's exceptional video and audio quality make our client meetings feel personal and engaging. Zoom's screen sharing and annotation features enable us to present our ideas and proposals effectively. The ability to schedule and send meeting invites directly through Zoom simplifies the coordination process. We appreciate the comprehensive recording options, allowing us to capture important client discussions and refer back to them later. With Zoom, we've been able to provide excellent service to our clients, regardless of their location, fostering strong and lasting relationships
Like:
- Post covid gamechanger
Aaron S
Owner
1-10 employees
Used for: Less than 6 months
Steller stuff
Zoom is a game-changer for our remote team. The software's intuitive interface and user-friendly controls make it incredibly easy for everyone to participate in meetings. Zoom's gallery view allows us to see all participants at once, fostering a sense of connection and collaboration. The virtual hand-raising feature helps maintain order during larger meetings, ensuring everyone's voice is heard. We appreciate the interactive whiteboard and annotation tools that facilitate dynamic brainstorming sessions. Zoom has eliminated the geographical barriers and brought our team closer together. It has become an indispensable tool that empowers our productivity and strengthens our teamwork.
Like:
- Team builder
- good tool
Love O
Worker
1-10 employees
Used for: 1-2 years
Just a good app for calls of all types
Zoom has been a lifesaver for our nonprofit organization. The software's reliable and user-friendly platform enables us to connect with volunteers, donors, and stakeholders effortlessly. Zoom's breakout rooms facilitate virtual workshops and training sessions, fostering collaboration and knowledge sharing. The screen sharing feature allows us to present impactful visuals and reports. We appreciate the real-time closed captioning option, making our meetings more inclusive and accessible. Zoom's affordable pricing plans cater to our organization's budget constraints. With Zoom, we've been able to continue our mission and make a positive impact, despite the challenges of remote work
Like:
- Great non profit support
Rahim R
manager
11-50 employees
Used for: 6-12 months
Clarity on another level.
I found zoom to be strong on many fronts when it comes to talking to associates and colleagues. The drop rate is almost zero, my phone does get a little hot when u zoom, so i reccomend using the cam on the computer and not the iphone or android. That said the app is a game changer. ... ive been everywhere in the world and able to zoom assuming i have cell phone coverage. I can hear the other people very clear even in a meeting of up to 12 ive had it on. Whenver i need it i also send out invites and those sync to the google calendear, which is what i use. Easy as heck to manage, and my manager also loves it. We use it company wide.
Like:
- Super integrated.
1-10 employees
Used for: 1-2 years
Great app.
Zoom was the best overall application I have ever seen in this space I found it easy to use. Whenever I open the app, it is very simple and easy whenever I use it to call or to video chat. I find that there is literally zero drop rate or skip edge. At the end of the day it is much better than FaceTime much better than Skype. This is definitely the best enterprise solution to video calling that I have ever seen.
Like:
- Top top
Yesenia D
Admin
1-10 employees
Used for: 2+ years
No drop, crystal clear
The picture quality on Zoom is simply remarkable. The clarity and sharpness of the images displayed during video calls are truly impressive. Whether it's a business meeting, a family gathering, or catching up with friends, Zoom's high-definition video ensures that every detail is crystal clear. It's as if we are all in the same room, despite being miles apart. The exceptional picture quality enhances the overall communication experience, making virtual interactions feel more personal and immersive. Zoom sets the standard for superior visual communication, delivering an unparalleled level of clarity.
Like:
- Clarity , crystal clear
olimpia J
HR
1-10 employees
Used for: 6-12 months
The bomb diggity
Zoom, let me tells ya, it was like, the bestest phone app I ever used! Seriously, it's a total game-changer, ya know? Like, I can talks to all my peeps and sees their faces right on my phone screen. Ain't that coolio? It's like we're all in the same room, even if we're miles apart. And the quality, dude, it's top-notch. I never had no dropped calls or laggy video. Zoom made me feel all connected, especially during those lockdown times. So, if ya want a phone app that's super-duper, go for Zoom. Trust me, it's like, the bomb!
Like:
- best ive used evar!
Elizabeth O
Computer Genius
1-10 employees
Used for: Less than 6 months
No drop rate, vastly superior to the competition
Zoom Phone is an absolute game-changer in the world of communication. Its exceptional features and reliability have truly left the competition in the dust. The crystal-clear call quality, even in low-bandwidth situations, sets it apart from the rest. The intuitive interface and seamless integration with other Zoom services make it a breeze to use. The advanced features like call recording, voicemail transcription, and virtual backgrounds elevate the user experience to new heights. The robust security measures ensure privacy and peace of mind. Zoom Phone's unbeatable performance, coupled with their exceptional customer support, make it the undisputed champion in the industry. When it comes to communication, Zoom Phone reigns supreme and cannot be bested.
Like:
- Years of dominance over the competition
Philip D
owner
1-10 employees
Used for: Less than 6 months
Its like you are almost in front of the person
The call quality with this software is simply exceptional. Crystal-clear voice transmission, minimal latency, and no noticeable audio distortion make every conversation a pleasure. Whether it's a one-on-one call or a conference with multiple participants, the software consistently delivers high-definition audio, ensuring that every word is heard with utmost clarity. The robust noise cancellation feature filters out background noise, providing a distraction-free communication experience. Even in low bandwidth situations, the software maintains remarkable call quality without compromising on audio integrity. I have been thoroughly impressed by the reliability and excellence of the call quality this software offers, making it an invaluable tool for professional and personal communication alike.
Like:
- Quality
Dislike:
- None.
Sami N
Executive
51-200 employees
Used for: 2+ years
The best app for video on the market for a long long time.
Zoom has proven to be an extraordinary force in the realm of virtual communication, spearheading a paradigm shift in the way individuals connect across digital platforms. Their cutting-edge technology and robust infrastructure enable seamless real-time video conferencing with an unparalleled level of clarity and stability. The intuitive user interface, replete with an array of sophisticated features, empowers users to engage in high-definition video interactions while effortlessly managing supplementary components such as screen sharing and collaborative document editing. Furthermore, Zooms commitment to data security, encrypted transmissions, and stringent privacy protocols fortify their position as a trusted industry leader. In an era defined by digital interconnectivity, Zoom stands as a remarkable testament to technological prowess and user-centric innovation, setting the benchmark for immersive virtual communication experiences.
Like:
- No drops
- High Resolution
Martha U
Travel Analyst
1-10 employees
Used for: 1-2 years
Flawless and uninterrupted
So i have been using zoom for a year and along my travels i havent had an issue with a call yet. I do almost 5 calls daily across the world, and i have no issues on my side whether it is wifi or 5g, or really anything, hotspot tethering... public wifi networks. Zoom is optimized it seems worldwide. I've even zoomed in the middle of the sahara with a satellite connection. They just are the best, nothing else to really say on that front. The features are the equivalent to any other meeting video service times 2. Worth paying for the premium as it allows you all sorts of cool features that just make meetings more efficient. Enterprise level solution, but the common person can afford it.
Like:
- Good cost.
- No video blips or interruptions.
Tanko T
Comptroller
11-50 employees
Used for: 2+ years
One zoom software to rule them all***
Simply the best video software, app and desktop. Lets you talk from anywhere, no skip rate really, best reception. I trust this to all my business calls , and have used it for so many years. Really isn't anything better, the recording function is also extremely valuable for documentation.
Like:
- Recording
- Can even use AI assist
Dislike:
- Does cost a little, but worth it.
Zane P
Legal aid
11-50 employees
Used for: 6-12 months
Flawless client performance and vid/audio
Flawless video and audio, ive been using the zoom suite for years. They are the market leader in this space. I've zoomed from 30 countries and counting all the same... assuming the wifi is in order, and even from 4g and 3g (middle of nowhere) on an island i zoomed clients. Never go anywhere without this product.
Like:
- Works anywhere
- Best in class
- Far better than free google meets
1-10 employees
Used for: 6-12 months
Robust features
Zoom phone has been a generally positive experience for me. I like it, although it does need some improvement. Overall, it facilitates smooth operations.
Like:
- With video calling and the cloud-based phone system, I can easily and smoothly communicate with clients and colleagues.
Dislike:
- The notification system is not as accurate and needs some improvement
1-10 employees
Used for: Less than 6 months
Highly Recommended
Zoom Phone has become an essential tool on my daily life. It has helped me be more productive and efficient. Using all the tools and maximizing my time means that my meetings remain of high quality. Using Zoom Phone on your computer is highly recommended.
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