8x8 Review 2025
8x8 VoIP Plans & Pricing
8x8 Comparison
Expert Review
Pros
Cons
8x8 VoIP's Offerings
8×8 offers a range of plans with features like omnichannel routing, AI-enabled self-service, workforce engagement, global coverage, analytics, and high-volume messaging for voice, video, and SMS communication.
Customer Support
The 8×8 Work provides a great customer support section. In addition, the support page includes a search bar where users can look into the knowledge base.
Features & Functionality
General Features
The 8×8 Work provides you with interactive and powerful features to make you survive and thrive in the VoIP industry. See below for some business-critical features.
Multi-Level Auto Attendant
Auto Attendant is the automated receptionist that provides custom calling via multiple menus. For example, this function may transfer calls to different company departments, such as the IT department, human resource department, café, etc. With multi-level Auto Attendant, you can create many Auto Attendants, and each of them can have various profiles. Furthermore, you can configure multiple call flows based on your setup rules.
Role-based Access Controls
Administrators use this feature to create permissions for employees. Moreover, they can create custom roles or system-created roles for employees’ specific needs. In this way, administrators can have more control, visibility, and security.
Analytics
The 8×8 Work provides you with a single platform to get explicit, aggregated analytics across your cloud communication. In addition, the 8×8 Work can deliver readily available and accurate analytics to aid decision-making and solve business problems.
3-Way Calling
It is also known as conferencing calling, which allows you to talk to two different parties in a call for simple audio collaboration. The 8×8 Work supports up to 50 participants at a time.
Devices
8×8 Work supports seamless integration with a wide range of business applications such as CRM systems, Microsoft Teams, Salesforce, Google Workspace, 1 CRM, copper, Microsoft Dynamics 365, HubSpot, Freshdesk, Servicenow, Pipedrive, Oracle NetSuite, Azure, Zoho, Zendesk, OpenText Workforce Management, NICE Enterprise Workforce Management, Community Workforce Management, Verint Workforce Management, Pipkins Workforce Management, eAgent, Copper, Bullhorn, Flowdock, Fleep, Okta, iMeet, GroupMe, Gitter, Planio, Mattermost, IRC, Skype, Salesforce Chatter, Rocket. chat, Webex Teams, Telegram, Slack, Calabrio Workforce, Alvaria Workforce Management, Chat for Yammer, Office 365, NetSuite, Microsoft Dynamics, Outlook, SugarCRM, VTiger, Genesys Cloud CX, Google Cloud Meetings, and NetSuite.
Calling
Enjoy high-quality audio and video calling features.
Advanced Calling
Leverage cutting-edge tools for seamless calling experiences.
Ease Of Use:
You can easily set up and deploy an 8×8 business VoIP phone system. Moreover, administrators can easily set permissions for employees to access sites and information. The 8×8 Work’s Analytics API makes it easy for you to combine communication data with business-critical systems.
Verdict:
8×8 Work Business Phone System supports cloud PBX to onboard employees more effectively and manage and scale customers’ voice services. This cloud-based phone offers award-winning voice quality in the office or on the go. Establish connectivity with customers, collaborators, and colleagues with 8×8 Work.
8×8 Work provides you with powerful features, including enterprise-grade cloud PBX with auto-attendant, visual voicemail, call recording, multi-level auto attendant, unlimited calling, fax, SMS, 3-way calling, call waiting & parking, call forwarding & transfer, caller ID, call blocking, do not disturb, call queues, call monitoring, ring group, overhead paging, local number porting, direct dial number, and music on hold. So, if you want a cost-effective and feature-rich VoIP phone system, the 8×8 Work should be your first and best bet.
User Review
Write a Review- It sometimes has a slight delay, which is likely caused by the fact that it runs over data rather than cellular. Talking over each other can be frustrating when this happens
