ADP Review 2025

ADP offers various pricing packages for their payroll and HR software solutions, which are based on factors such as the size of the business, the number of employees, and the specific features required. These are all categorized under RUN Powered by ADP.

ADP Roll is new this year and incorporates artificial intelligence to assist business owners in easily managing payroll from their mobile devices, even without any prior experience. The app operates via a chat-based interface, allowing users to simply instruct Roll to run payroll.

The Essential plan offers employee access, time tracking, and employee support.

Their Small Business Plans are Enhanced, Complete, and HR Pro with varying price points based on a consultation with an ADP representative.

For 50+ employees, they offer 3 plans: Select, Plus and Premium.

All plans offer a 3-month free trial.

ADP offers different levels of customer support based on plan.
Live chat agents are available Mon-Fri, 7:30am to 10:00pm ET. The ADP virtual assistant is available to users 24/7 through the RUN platform.

Chatbot

The ADP chatbot is readily available on the website but generally redirects the user to contact with an agent during business hours.

USE THIS IF YOU CAN:

Email Support

All contact form submissions and emails are answered within a few hours by an ADP representative. They do, however, request a phone call to answer any questions.

Live Phone Conversation

My phone consultation with the ADP representative was pleasant, but as expected there was a strong sales tone to it.

Online Resources

The website has a searchable Resource Center that’s divided into categories to include tax and retirement calculators, guides, forms, and on-demand webcasts.

ADP also has a dedicated YouTube Channel.

Overall Experience

My overall experience with their support was positive. All roads lead to a live phone conversation for new users as they do not have any other channels of communication.

Payroll Features

401k Tracking

FMLA Tracking

Generation of pay stubs and reports

Multi-Country

Multi-State

API / Integration Capabilities

Mobile App For Employees

Automation Features

Calculate and pay employee salaries

Compliance with state and federal tax laws

Direct Deposit for Employee Paychecks

Tracking of employee hours and overtime

Update real-time employee information

HR Features

Employee Attendance Tracking

Employee self-service update anytime

Vacation/Sick Leave Tracking

Benefits Management

Employee profile management

Organizational Chart

Tax Features

Automatic Tax Payment

Form 1099-MISC

Form 1095-B

Form 1094-B

Form 1095-C

Form 1094-C

Form 940 (Annual federal taxes)

Form 941 (Quarterly federal taxes)

Form 944 (Annual federal taxes)

Form 945 (Non-Payroll Payments-e.g. Pension & Annuities)

Form W-2 ( Tax filing included)

Form W-3

Form W-4

Tax Compliance

Integrations

Time and Attendance Tracking

HR & Benefits Systems

Accounting Software

Direct Deposit

Tax filing and compliance

The ADP sign-up and log-in process requires business tax information, banking information, and a phone consultation with a representative. All ADP interfaces are easy to use and navigate.

Setup of the Payroll Software

Click the video to see a quick demo of the log-in process:

Run Payroll

In this video, we take a look at the employer dashboard and run payroll:

ADP’s new feature, Roll, is an AI-enhanced payroll service that works through a chat-based interface.

ADP is designed for small to large businesses with easy scalability. It is best for businesses that want a comprehensive payroll solution that integrates with their HR and time and attendance systems.

Its new Roll AI chat-based payroll tier also simplifies the process for new business owners. Some plans, however, require consultation with an ADP representative and several steps to get started.

Click the video to see my closing thoughts: