Homebase Scheduling Tool Review (2025)
Homebase scheduling Plans & Pricing
Homebase Comparison
Expert Review
Pros
Cons
Homebase scheduling's Offerings
Homebase offers several pricing tiers with an advancing set of features for individual business needs. The Homebase cost is determined on a per-location, per-month basis, but they offer discounts for annual subscriptions. Here’s the typical plan structure:
Basic Plan (Free):
This is suited for small businesses or those just starting out who need a scheduling tool to handle employees and shifts. It is free, and allows up to 20 employees in one location. Features include:
- Basic scheduling
- Basic time tracking
- Employee management.
Essentials Plan:
This costs $24.95/location/mo (or $20 annually) and can handle an unlimited number of employees. It includes everything in the basic plan plus:
- Advanced scheduling
- Advanced time tracking
- Team communication.
- Payroll integrations
Plus Plan:
This costs $59.95/location/mo (or $48 annually). It Includes everything in the essentials plan plus
- Hiring
- PTO & time-off controls
- Departments & permissions
- Retention and performance
All-in-One:
This plan costs $99.95 (or $80 annually) and offers everything in Plus, and
- Employee onboarding
- Labor cost management
- HR & Compliance
- Business Insights
Customer Support
Homebase provides some level of assistance to all users, but the level and speed of support correlates with the pricing tier. Typical support channels include:
Knowledge Base / Help Center: Homebase sports a catalog of guides, articles, and video tutorials where users can learn about various features and processes.
Email Support: You can correspond via email by filling a contact form on support.joinhomebase.com/s/contactsupport. The support team will contact you by email within 24 hours. Available at 8:00am–7:00pm CST, Mon–Fri.
Live Chat Support: Live chat is available to Essentials users or higher from 8:00am–7:00pm CST, Mon–Fri. Response is prompt, and my queries were answered satisfactorily.
Phone Support: You can request a call from the support team, usually available between 8:00am and 7:00 pm CST on workdays. I got a call 5 minutes after requesting and sending a contact number. Only available for Essentials users or higher.
Features & Functionality
Scheduling features
The Homebase scheduling tool is more focused on top-down team management than meetings between peers or client bookings. Its features are designed to ease personnel management, optimize communication, and give managers and employees better control over their schedules. These features include:
- Drag-and-drop schedule builder
- Schedule templates and auto-scheduling
- Availability management
- Mobile access
- Time tracking and time clocks
- Payroll management
- Analytics and Reporting
- Vacation and leave tracking
- Employee database/management
- Labor compliance tools
- HR and compliance integrations
- Online employee shift planning
- Real-time schedule updates and notifications
- Shift swapping and predictive scheduling
- Multi-location management
- Team communication tools
- Labor cost controls and forecasting
- Mobile scheduling app and employee access
Scheduling Features
Drag-and-Drop Schedule Builder:
You can create shifts using a visual, drag-and-drop calendar scheduler. It allows for quick adjustments and rearrangements of shifts. You can do this on daily, weekly, or monthly views. Different shift types or roles can be color-coded for visual clarity.
Templates and Auto-Scheduling:
Frequently used schedules are saved as templates which can be quickly reused for new plans. The app can also suggest shifts automatically based on past patterns, workload forecasts, or set preferences.
Availability Management:
Employees can input their availability, which managers can see when creating schedules. Managers can also just post unfilled shifts, allowing employees to pick them up directly through the app.This helps avoid conflicts and makes it easier to accommodate employee preferences. Employees can request swaps through the app, with or without manager approval built into the workflow.
Real-time notifications: Team members get instant alerts for schedule changes, shift reminders, or open shifts. Alerts can be emails, SMS, or mobile push notifications. This reduces the incidence of late coming and no-shows.
Mobile Access: Both managers and employees can view and manage schedules from their mobile devices. All functions related to schedule management can be done on mobile
Additional features
Time Clock:
The Homebase scheduling tool integrates with the time clock for easy comparison between scheduled and actual hours worked. It does so through a clock-in/out function with geofencing. It can then integrate with payroll providers and point-of-sale systems Square and QuickBooks, improving operational efficiency.
Payroll management:
Homebase offers full-service payroll so you can turn those hours scheduled into wages for your team. Only the Owner of the Homebase account can set up a payroll integration. You can transfer payroll data from a previous service.
Analytics and Reporting:
Homebase provides reports and graphs for labor-related sights. You can get reports on attendance trends, labor costs, favorable schedules, and others.
Vacation/Leave Tracking:
Homebase tracks employee vacation, leave requests, and sick leaves submitted by members. This ensures they are not eligible for scheduling and prevents unmanned shifts..
Employee Database/Management:
Homebase stores employee profiles with contact information, availability, and roles. Managers can then oversee shifts, track attendance, and manage payroll.
Labor compliance tools:
For All-in-one users, Homebase can be set up to ensure schedules meet local labor laws, such as required breaks and overtime limits.
Add-Ons
Enhance scheduling capabilities with additional features.
Platforms
Accessible across various platforms for versatile use.
Performance:
The Homebase scheduling tool is primarily geared towards internal workplace management. This, alongside other workplace management features, make it great for administrators who want a top-down schedule control tool for their small-medium sized business.
Speed
Creating and updating schedules on Homebase is quick and smooth. The drag-and-drop scheduler responds instantly, and changes are reflected in real-time. Employees get notified immediately, so there’s little room for missed shifts. Shift swaps and availability updates happen seamlessly, with approvals taking only a few clicks.
Mobile Performance
Homebase offers a dedicated app for both iOS and Android. Managing schedules on the go is effortless for both employers and employees. I found the app user-friendly, with smooth navigation and real-time alerts. However, the desktop version has a few advanced features like labor cost tracking or detailed reports are easier to access on a desktop.
User Interface (UI) and User Experience (UX)
Homebase’s interface is clean and intuitive. I could easily build schedules without needing any tutorials. It’s easy for employees to view schedules, request time off, or swap shifts. It’s clear the platform was designed to work well for users with little tech experience.
Scalability
Homebase scales well for growing businesses. You can add an unlimited number of staff if you pay for a subscription, and adding them to your workflow is straightforward. The shift reminder system and automated notifications make it easy to manage a large workforce across multiple schedules.
Integration Efficiency
Homebase integrates well with platforms like QuickBooks, Square, and Gusto. Syncing data—whether it’s for payroll or POS operations. I didn’t encounter lag or errors while using integrations, and it saves a lot of time during payroll processing by auto-syncing tracked hours.
Customization
While Homebase offers a solid scheduling system out of the box, customization is somewhat limited. You can create recurring shifts, customize shift reminders, and adjust employee roles, but more advanced customizations like branding are lacking.
Automation
Homebase scheduling tool automatically sends shift reminders, alerts for potential overtime, and notifications when employees clock in or out late. You can also automate scheduling by setting recurring shifts, which reduces the need for manual adjustments. The auto-reminder system for upcoming shifts and time-off requests is especially helpful in avoiding last-minute confusion.
Ease Of Use:
The Homebase scheduling tool delivers a well-rounded experience for scheduling, with an easy-to-use design and powerful features that grow with your business. Here’s a breakdown:
UI and Design
Homebase features a straightforward interface for both employers and employees. It’s well-organized, with everything you need for your business in the sidebar on the left. Navigation is easy, but customization options are limited for most users. However, All In One subscribers can request API access to build custom interfaces.
Onboarding and Setup
Getting started with Homebase is quick and user-friendly. It took me less than 10 minutes to add a team and create my first schedule. Team members can be added individually, in bulk, or imported from a point-of-sale. The platform offers predefined templates tailored to different industries, and it guides you through each step with clear instructions.
Scheduling
The Homebase scheduling tool creates quick, color-coded schedules in minutes. Individual availability can be easily posted by each member or employee, and updated to ensure synchronization Multiple managers can collaborate on schedules, manage shifts, and assign tasks across locations and departments.
Employees with different levels of access can be assigned to different shift roles without conflict. Each member clocks in and out of their shift, and time logged is immediately recorded for payroll management.
Accessibility and Support
Homebase is accessible via desktop and mobile, with dedicated apps for Android and iOS. Changes sync seamlessly across devices, ensuring updated schedules are always available. While support primarily relies on email, the knowledge base is comprehensive and detailed with solutions to most queries.
Scalability
Homebase supports both small teams and larger operations with multiple locations. It remains user-friendly as you scale, and offers broader business tools for employee management
Uniqueness:
The Homebase app is set apart by its integrated labor compliance features. These are particularly valuable for small to medium-sized businesses that may not have dedicated HR departments or extensive legal resources.
Verdict:
Homebase is a feature-rich tool, best suited for employee management rather than client appointments. Its intuitive interface makes it easy for managers to create schedules quickly, while employees can view shifts, request changes, or swap shifts through the app. In addition to scheduling, it offers payment processing and a range of staff management tools, including time tracking and labor cost forecasting. These features work together to improve team coordination and ensure smoother day-to-day operations, helping businesses run more efficiently.
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