Free CRM

Last updated: November 2022

Compare different CRM tools, explore our in-depth reviews & informative articles, and choose the best solution for you.

Result: 16 products
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Most Recommended
Entire customer life-cycle in one place **14-day free trial**
14-Day Free Trial
  • Over 200 ready-made templates
  • Flexible drag-and-drop interface
  • No-code automations eliminate manual work
4.5 / 5.0
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The CRM for small businesses **14-day free trial**
30-Day Free Trial
  • 200M professionals & intelligent leads
  • Sales CRM to help you accelerate revenue
  • Email intelligence and automation
4.0 / 5.0
Very Good
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End-to-end client experience software 14-day free trial
14-Day Free Trial
  • Helping 350k+ small business owners
  • Get your custom quote in minutes
  • Unmatched, unlimited, 24/7 support
4.4 / 5.0
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All-in-one sales platform for growing revenue 14-day free trial
14-Day Free Trial
  • Easy to implement and use
  • Highly rated by thousands of customers
  • Customer support response in 60 secs or less
4.4 / 5.0
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One CRM platform, endless possibilities 30-day free trial
30-Day Free Trial
  • Track contacts and manage pipeline
  • Get a complete view of every customer
  • Accelerate deals with data and AI
4.4 / 5.0
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Trusted by 40,000+ customers 21-day free trial
21-Day Free Trial
  • One of the easiest CRM to use
  • Take action with real-time tracking
  • Easy built-in communication tools
4.5 / 5.0
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A CRM trusted by 800K+ teams Free forever plan
Free Plan
  • Collaborate with everyone in one place
  • Stay on track with real-time reporting
  • 24/7 real-time support
4.8 / 5.0
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AI-powered sales assistant CRM 15-day free enterprise trial
15-Day Free Trial
  • Increase sales with multichannel software
  • In-depth analytics to track success
  • Premium customer support
4.2 / 5.0
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The real customer centric CRM 15-day free trial
15-Day Free Trial
  • Get accurate forecasts
  • Real-time overview
  • Fully integrated with other Odoo Apps
4.2 / 5.0
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Top CRM for outlook Free trial available
30-Day Free Trial
  • InfoFlo integrates seamlessly with Outlook
  • Trusted by over 20,000 companies
  • Complete VoIP phone and SMS integration
4.3 / 5.0
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CRM solution for small businesses 14-day free trial
14-Day Free Trial
  • Ideal CRM for service-based businesses
  • Manage leads, contacts, & clients in one place
  • Integrate seamlessly with other platforms
3.9 / 5.0
Very Good
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CRM ideal for small businesses 14-day free trial
14-Day Free Trial
  • Trusted by 200,000+ entreprenuers
  • Top rated customer service
  • Integration with 2500+ apps
4.5 / 5.0
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Fully customizable
14-Day Free Trial
4.8 / 5.0
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DISCLAIMER: The “best free CRM software” options are recommendations designed to get you off the ground. While these programs are indeed “free” on the most basic levels or for limited times, it’s important to note that once the free trial period concludes, you will be required to pay for continued use. Additionally, if you use “Freemium” CRM tools, you must pay for more advanced features and functionality.

What Is Customer Relationship Management (CRM) Software?

Customer Relationship Management (CRM) software helps enterprises, medium-sized businesses, start-ups, and small businesses track customer communication across many platforms, nurture customer relationships, and cultivate leads.

A CRM takes workflow automation to the next level. Essentially, the goal of the best paid and free CRM systems is to store and manage most (if not all) types of employee and customer interactions. Thus, making follow-up and customer relationship management much simpler.

Paid and free CRM systems consolidate most forms of customer data tracking and contact management systems. Generally, the best CRM features encompass key aspects of the following areas:

  • Cloud-based storage and easily accessible via mobile, PC, iOS, Android, etc.
  • Customer information storage (i.e., name, phone number, purchases, communications, etc.)
  • Invoicing, ticketing, and forecasting
  • Workflow automation & project management
  • Email marketing hub for email templates, email campaigns, and email tracking
  • Call logs & text communications
  • Social media engagements and messages
  • Lead management, lead generation, & lead scoring
  • Real-time data that’s typically housed in spreadsheets, databases, and apps
  • Employee tracking & task management
  • Third-party integrations, including chatbots, mobile apps, Gmail, and more
  • Ecommerce & Sales Automation
  • Team collaboration & reporting
  • Customization

Now that you’re up to speed on CRM functionality that helps to meet business needs, you’re ready to learn the pros and cons of the best CRM software on the market today. Continue reading to learn more.

What Are The Pros And Cons of The Best CRM Software For Small Businesses?

Whether you’re paying monthly or using a free CRM solution, there are pros and cons to consider before migrating your data to a new system. Generally, the advantages of CRM software include:

  • Ease of use
  • Data entry automation
  • Streamlined marketing
  • Easier collaboration among team members and sales reps
  • Metric tracking
  • Sales pipeline management
  • And more!

While there are many advantages to using the best CRM tools, there are also a few drawbacks. Generally, the disadvantages of using CRM software like Freshworks, Hubspot CRM, Insightly, Agile CRM, and similar include but are not limited to:

  • A lot of data entry
  • The learning curve for sales teams, accounting, customer service, etc.
  • Can be expensive if you’re using a paid plan
  • Can be a waste of time if not used correctly

Continue reading to learn about the specific advantages and disadvantages of using free CRM tools for your small business or start-up.

Advantages of Free Customer Relationship Management  Software

Suppose you prefer the free version of your favorite CRM solution. In that case, many CRM marketing tools are available for your consumption. A few of the most notable advantages of using the free plan and/or totally free CRM solutions include but are not limited to:

  • Budget-friendly – You can invest in other areas of your business while saving money on customer relationship management.
  • Meets Basic Business Needs – Most free CRM software meets the essential needs of small businesses.
  • Professional Customer Management – Gives your company a professional feel compared to other forms of relationship management.
  • Great For Most Industries – Most industries can benefit from using the best free CRM systems.

Continue reading to learn a few potential disadvantages of using the best free CRM software.

Disadvantages of Free Customer Relationship Management Software

If your business isn’t financially prepared to subscribe to a paid plan, that’s okay. There are plenty of free solutions that have basic CRM functionality. However, you should know a few potential drawbacks of using the best free CRM tools.

They include but are not limited to:

  • Limited CRM Functionality – In most cases, the free version of CRM software doesn’t allow access to advanced features. Depending on the software, that could include landing page integrations, market segmentation features, custom fields, full-scope sales process management, etc.
  • Limited Number of Users – If you have multiple employees, you should know that most free solutions don’t allow unlimited user
  • Lack of Customization – CRM customization options are generally limited to paid users.
  • Limited Customer Support – If you’re using a free version of CRM software, then you shouldn’t expect 24/7 help desk In most cases, customer service is limited to email support.

Frequently Asked Questions (FAQs) About The Best Free CRM Software

Whether you’re using a Microsoft CRM, Hubspot CRM, or similar, we understand that it plays an essential role in developing your business. With that in mind, we’ve answered a few of the most frequently asked questions about the best free CRM solutions below.

Is there a completely free CRM?

There are many “completely free” CRM tools. However, most free CRM providers also offer more robust paid versions in case your business needs more advanced functionality. They include but are not limited to:

  • Insightly
  • Agile CRM
  • Hubspot CRM
  • Zoho CRM
  • Bitrix24

If you’re interested in CRM programs that offer a free trial, check out our list at the top of this page.

What is the best free CRM software for small businesses?

Generally, the best free CRM software for small businesses and start-ups depends on many factors, including industry, number of employees, number of customers, need for scalability, and more.

Overall, a few of the best free trial and completely free CRM tools include:

Is Zoho CRM really free?

Yes and no. Zoho CRM offers an intuitive and powerful free version of their CRM system. The free version does offer many features. However, you’ll need to sign up for a paid plan (or free trial) for advanced functionality.

Is Hubspot CRM actually free?

The Hubspot CRM offers your sales teams and marketing teams free access to the basic functions of its CRM system. You’ll need to upgrade to a paid plan for more advanced functionality.

Do startups need CRM?

Your start-up may not need a CRM, but it can play an important role in the customer management process. Suppose you’re unsure whether a CRM solution is right for your business. In that case, it’s encouraged that you sign up for a free trial to see how it could potentially save your company money, time, and lost relationships in the future.