About Paychex

Category: PEO
Paychex PEO offers businesses outstanding features. It is a nationwide PEO outfit that represents numerous employees and different sizes of businesses, so you should rest assured that Paychex is a PEO outfit that can handle your business needs.

Company: Paychex

Paychex was started by Tom Golisano back in 1971, making it one of the longest-running companies of its kind. Over the years, it has evolved its offerings and is now a modern HR and payroll solution. It boasts more than 670,000 small and medium-sized businesses as part of its customer base. Paychex makes sure that these customers are compliant with the relevant authorities, as well as making sure that staff members get their wages on time.

In-Depth Analysis

0 Overall
Price 4.0
Ease Of Use 5.0
Features 4.0
Support 4.5


  • Access to outstanding support team
  • Easy to use interface
  • Great retirement plans
  • Comprehensive payroll processing


  • Delayed timesheet approval
  • Absence of report customization
  • Minimum of five employees needed for access to Paychex PEO services

Paychex Comparisons

Plans & Pricing

Typically, Paychex pricing is always calculated on a quote basis depending on your company size and business requirements. The beauty of this is that you can easily predict your cost as new employees join the platform due to business growth. Paychex is designed such that any business can assess its services on a flat, per-employee fee. The cost of your PEO depends on the number of employees per year. Regular PEO contracts are for one year with per-employee pricing. Paychex PEO plans include bundled services. However, you can customize aspects of the packages like master medical or master workers compensation to fit your company’s needs.

Ease of Use

The ease of use is a selling point of Paychex. It is easy to use, and implementation takes little time. If you’re a small business owner that knows little or nothing about HR or accounting, you need not worry because Paychex PEO will make payroll and employee management simple and easy.

Customer Support

Paychex is a PEO brand that offers excellent support to its customers via the sales team. Listed below are ways you can contact the sales team of Paychex for your business needs.

Phone Support
Phone Support
Available via phone from Monday to Friday between 8 am to 8 pm ET
Live Online Chat
Live Online Chat
There is a live chat
There is an option for all users to email the support team.
Features & Functionality
General Features

Paychex PEO’s multiple features have made it stand out among its counterparts. Its training services cover all relevant aspects that are needed for business growth. Areas like HR onboarding and safety are part of the area covered by the training. Paychex also offers outstanding PEO services with HR policy development. Listed below are the key features of the Paychex PEO.

HR Services

Paychex will offer you extensive HR support as a business. You will be able to access recruiting resources and onboarding, HR consulting and assessments, benefit orientations, handbook and policy development, employee screening and training, termination and dispute assistance, and other HR services. 

Employee Benefits

With Paychex, your employees will have access to health, retirement, vision, dental, and employee wellness packages. Paychex will allow you and your employees to manage benefits options on the platform. You will also be assisted in selecting the best benefit plan for your business and educated on the various health options available. 

Training and Development

One outstanding feature of this PEO is that it provides onsite safety training in over 80 topics. Sample topics include; business skills and safety and federal employment laws. There’s also a library of online training resources for providing the right education programs for your business. Onsite and online workplace safety training programs are also conducted. 

Payroll and Taxes

Paychex PEO has a payroll package that can track employee work hours, paid time off and sick days. Other services offered by Paychex include compliance with government regulation, payment of local and state taxes, and time clocks. Paychex, like every other PEO, has a mobile app for payroll and HR management like most other PEO software. 

Risk and Compliance

Paychex is a brand that ensures your business meets the requirements for local, state, and federal regulations, workplace safety training, workers compensation, return to work programs, unemployment insurance, development of workplace safety policy and guidelines, and onsite safety inspections. 


Just like every other PEO software, Paychex also supports integrations of different accounting software, which makes work easier. These integrations are an excellent way to eliminate manual input of data. Paychex’s integrations are Quickbooks, Xero, Indeed, and Bank of Africa.

  • Human Resource Management
  • Payroll Management
  • Employee Self Service
  • HR Reporting
  • Onboarding
  • Performance and Goals
  • Performance Management
  • Succession Planning
  • Recruiting / ATS
Human Resources
  • Employee History
  • Job Profiles & Administration
  • Benefits Information
  • Organizational Charting
  • Compliance Data
  • Report Builder
  • Pre-built Reports
  • New Hire Portal
  • Manager Tracking Tools
Payroll Management
  • Pay Calculation
  • Payroll History
  • Direct Deposit Files
  • Off-Cycle/On-Demand Payment
  • Benefit Plan Administration
  • Payroll Tracking & Auditing
  • Reimbursement Management
  • Salary Revision & Increment Management
Employee Self Service
  • Employee Login
  • Update Personal Information
  • Request Time Off
  • View Job History
  • Employee Recognition
Performance Management
  • Performance Plans
  • Performance Improvement Plans
  • Review Status Tracking
  • Review Reminders
Recruiting / ATS
  • Job Requisition Management
  • Company Website Posting
  • Publish to Social Media
  • Job Search Site Posting
  • Duplicate Candidate Prevention
  • Applicant Tracking
  • Notifications & Alerts

Paychex has been known to offer a wide range of PEO services backed by experts with years of experience. Due to its long number of years in the industry, it has grown to have a massive user base, making it struggle to give customers individual attention. Paychex might be the right option for large firms needing complex payroll and HR services. Smaller firms that demand better customer support may opt for a smaller company.

Augustine Ojeh
Author: Augustine Ojeh
Augustine is a freelance writer with a focus on organizational productivity; diversity, equity & inclusion (DEI); marketing and sales; and startup ecosystems in developing economies. He plays 8-Ball Pool when stressed and Chess when anxious.

Paychex User Reviews

Kyle R
11-50 employees
Used for: 6-12 months
10 Feb - 2022

Easy and efficient to use

I've had no issues using Paychex so far. It's been easy to adapt to my needs and keep track of payroll records.

Helen D
51-200 employees
Used for: Less than 6 months
10 Dec - 2021

Great features

Everything we were looking for we found at Paychex. We can easily monitor employee time off, hours and pay stubs.


Can take time to build the relevant reports

Paul C
02-10 employees
Used for: 1-2 years
10 Feb - 2022

Convenient HR

Easy software for HR Admin to manage.


A custom report can take some time to create, but it happens very rarely, and if you need assistance, you can ask for it.