8x8 Review

8x8 offers a range of plans with features like omnichannel routing, AI-enabled self-service, workforce engagement, global coverage, analytics, and high-volume messaging for voice, video, and SMS communication.

The 8x8 Work provides a great customer support section. In addition, the support page includes a search bar where users can look into the knowledge base.

You can easily set up and deploy an 8x8 business VoIP phone system. Moreover, administrators can easily set permissions for employees to access sites and information. The 8x8 Work’s Analytics API makes it easy for you to combine communication data with business-critical systems.

The 8x8 Work provides you with interactive and powerful features to make you survive and thrive in the VoIP industry. See below for some business-critical features.

Multi-Level Auto Attendant

Auto Attendant is the automated receptionist that provides custom calling via multiple menus. For example, this function may transfer calls to different company departments, such as the IT department, human resource department, café, etc. With multi-level Auto Attendant, you can create many Auto Attendants, and each of them can have various profiles. Furthermore, you can configure multiple call flows based on your setup rules.

Role-based Access Controls

Administrators use this feature to create permissions for employees. Moreover, they can create custom roles or system-created roles for employees’ specific needs. In this way, administrators can have more control, visibility, and security.

Analytics

The 8x8 Work provides you with a single platform to get explicit, aggregated analytics across your cloud communication. In addition, the 8x8 Work can deliver readily available and accurate analytics to aid decision-making and solve business problems.

3-Way Calling

It is also known as conferencing calling, which allows you to talk to two different parties in a call for simple audio collaboration. The 8x8 Work supports up to 50 participants at a time.

8x8 Work supports seamless integration with a wide range of business applications such as CRM systems, Microsoft Teams, Salesforce, Google Workspace, 1 CRM, copper, Microsoft Dynamics 365, HubSpot, Freshdesk, Servicenow, Pipedrive, Oracle NetSuite, Azure, Zoho, Zendesk, OpenText Workforce Management, NICE Enterprise Workforce Management, Community Workforce Management, Verint Workforce Management, Pipkins Workforce Management, eAgent, Copper, Bullhorn, Flowdock, Fleep, Okta, iMeet, GroupMe, Gitter, Planio, Mattermost, IRC, Skype, Salesforce Chatter, Rocket. chat, Webex Teams, Telegram, Slack, Calabrio Workforce, Alvaria Workforce Management, Chat for Yammer, Office 365, NetSuite, Microsoft Dynamics, Outlook, SugarCRM, VTiger, Genesys Cloud CX, Google Cloud Meetings, and NetSuite.

Enjoy high-quality audio and video calling features.

Leverage cutting-edge tools for seamless calling experiences.

8x8 Work Business Phone System supports cloud PBX to onboard employees more effectively and manage and scale customers’ voice services. This cloud-based phone offers award-winning voice quality in the office or on the go. Establish connectivity with customers, collaborators, and colleagues with 8x8 Work.
8x8 Work provides you with powerful features, including enterprise-grade cloud PBX with auto-attendant, visual voicemail, call recording, multi-level auto attendant, unlimited calling, fax, SMS, 3-way calling, call waiting & parking, call forwarding & transfer, caller ID, call blocking, do not disturb, call queues, call monitoring, ring group, overhead paging, local number porting, direct dial number, and music on hold. So, if you want a cost-effective and feature-rich VoIP phone system, the 8x8 Work should be your first and best bet.