ADP Review 2026: Payroll Services, HR, PEO

ADP offers various pricing packages for their payroll and HR software solutions, which are based on factors such as the size of the business, the number of employees, and the specific features required. These are all categorized under RUN Powered by ADP.

ADP Roll is new this year and incorporates artificial intelligence to assist business owners in easily managing payroll from their mobile devices, even without any prior experience. The app operates via a chat-based interface, allowing users to simply instruct Roll to run payroll.

The Essential plan offers employee access, time tracking, and employee support.

Their Small Business Plans are Enhanced, Complete, and HR Pro with varying price points based on a consultation with an ADP representative.

For 50+ employees, they offer 3 plans: Select, Plus and Premium. Cost is the sticking point for most small teams, and the best free payroll software roundup covers the no-cost options worth trying first.

All plans offer a 3-month free trial.

ADP offers different levels of customer support based on plan. Live chat agents are available Mon-Fri, 7:30am to 10:00pm ET. The ADP virtual assistant is available to users 24/7 through the RUN platform.

Chatbot

The ADP chatbot is readily available on the website but generally redirects the user to contact with an agent during business hours.

USE THIS IF YOU CAN:

Email Support

All contact form submissions and emails are answered within a few hours by an ADP representative. They do, however, request a phone call to answer any questions.

Live Phone Conversation

My phone consultation with the ADP representative was pleasant, but as expected there was a strong sales tone to it.

Online Resources

The website has a searchable Resource Center that’s divided into categories to include tax and retirement calculators, guides, forms, and on-demand webcasts. ADP also has a dedicated YouTube Channel.

Overall Experience

My overall experience with their support was positive. All roads lead to a live phone conversation for new users as they do not have any other channels of communication.

Payroll Services

ADP has one of the most impressive ranges of features that we have come across when looking at the best payroll companies. You can access data through the cloud and on mobile, so you always have the flexibility to manage your payroll no matter where you are. There will be a great range of feature seen across the various ADP plans, but here are a few of the more standouts features:

Tracking time

The time tracking capabilities mean that your employees will be able to clock in and clock through their computer or mobile device. It will automatically calculate any overtime, showcase schedules for staff, as well as managing the vacation time.

Recruitment

One of the more interesting features at ADP is its big focus on recruitment. All aspects of the process are covered including making the job description and getting it in front of prospective employees. You can manage everything from resumes to background checks and onboarding.

Tax compliance

Tax compliance can be a headache for a lot of business owners. ADP offers up-to-date tax information that is relevant to your specific region. You can have your taxes filed for you and keep up to date with legislative changes in real-time. There will also be consistent reports that showcase any areas of potential concern.

ADP gives both employees and employers the ability to manage payroll from their phone or tablet with the ADP mobile app. You can also manage labor costs and compliance with easy time & attendance tools.

Roll ADP

This year, ADP introduced a new payroll product that utilizes artificial intelligence to enable business owners to conveniently handle payroll tasks from their phone or tablet, even without prior experience.

ADP’s automations include automated onboarding flows, E-signing, Online I-9 & W-4 forms, state new hire reporting, and custom personnel checklists.

ADP offers a full suite of HR tools including integrations with 3rd party apps and an app marketplace. They also have compliance tools built into each plan.

Stay compliant with built-in tax management features.

Expand payroll functionality with third-party integrations.

HR

ADP offers a wide range of great features and functionalities with its HR offering. You are able to avail of numerous special features across all of the different needs that you might have. Here are a few of the standout features available:

All-In-One

With ADP Workforce Now, everything is kept in the same place and easily accessed. One database will be able to connect all aspects of your business. This allows you to create customized reports in a fast and efficient manner. You will also be able to benefit from AI and machine learning to leverage the data when you are making key decisions. Finally, this will allow you to benchmark your business against competitors in the space.

Tailored Experience

As there are so many different types of plans available, you are able to choose the option that is most aligned with your specific needs. After you have chosen a package, you will then be able to further customize the platform as needed. Therefore, you will only be faced with exactly what you need and no more.

Ideal Accessibility

As well as all of the data being available in one place, it is extremely easy for both HR professionals, management, and employees to access the ADP Workforce Now platform. This can be done through mobile devices, tables, or desktop computers. This allows people to carry out important functions without running into any accessibility issues.

Great Range of Support

ADP makes sure that its customers are well taken care of in every aspect. You are able to get in touch with in-house experts in order to help optimize your specific package for your needs. There is rapid response support that can help you with training or problem-solving. Client service specialists are able to provide you with useful advice on the best ways to set up, maintain, and optimize your HR processes.

Monitor and manage employee attendance accurately.

Track and manage applicants efficiently during hiring.

Simplify payroll and tax management for employees.

Provide engaging and effective training solutions.

Flexible pricing options to suit diverse HR needs.

Implement HR tools across various environments with ease.

PEO

ADP is a complete PEO system with the tools and features all businesses look out for in a PEO company. These features stand out among many others.

Payroll Processing

With ADP, you can process payroll online, on the go. Once you input each employee’s work hours into the software, it automatically calculates their paycheck based on their hourly wage. It also calculates tax deductions, health benefits, and retirement contributions.

Compliance Support

An additional service you will get by using ADP is a dedicated team of HR support that will give you advice on how to run your business without glitches. You'll be advised on payroll, HR, compliance, and benefits issues. Also, you'll be offered best practices on workplace safety consultation, a team for harassment and discrimination claims, HR process, and employee support.

Payroll Taxes

An essential feature of ADP is the calculation of payroll taxes. ADP fills out and files the necessary forms, makes payments to the correct local, state, and federal agencies, and answers any question asked by tax authorities on forms and payments. Note, however, that ADP offers a filing error guarantee. Meaning if there's a mistake, ADP will be held responsible.

HR Support

If you are expanding your business, then ADP the right PEO to opt for. It takes on standard HR tasks like workforce compliance, employee scheduling, auditing, management of paid time off, and administration of unemployment claims. It also provides business expansion tax registration services.

Streamline HR processes with advanced tools.

Handle payroll with precision and efficiency.

Empower employees with self-service options.

Monitor and improve employee performance effectively.

Simplify hiring processes with applicant tracking systems.

ADP’s new feature, Roll, is an AI-enhanced payroll service that works through a chat-based interface. Whoever runs payroll inherits this system every cycle, so read the best payroll services comparison before locking into a multi-year agreement.