Aircall Review

Aircall has a simple pricing scheme.  It has two fundamental packages named Essentials and Professional, each having a variety of features.  Unlike other providers, however, Aircall offers a third option aptly named “Custom”, in which clients can customize their package with the features they want, paying only for what they need and for what they will actually use.  This increases the granularity with which the plan can be aligned with real business needs.

Aircall is somewhat more expensive than similar competitors, however, there are no hardware costs since the Aircall clients are all software based, either as freely available apps on a smartphone, or as free software on a desktop computer.

Similarly, to other providers, the Aircall website includes a knowledge base that can help troubleshoot many of the most common problems faced by users. It also includes what is known as an “Onboarding Portal” which is kind of a quick start guide on steroids. Some additional features of help and support that Aircall provides include: Additional Customer Support

Ease of use is always one of the most important aspects of any VoIP telephony system, and one that Aircall has been known to be very good at. A telephony system can be up and running within minutes and can be activated completely online. No hardware is needed and no IT guru is required. The software has been reported to be straightforward, in both the backend and the client side. There have been some users that have found the mobile app to be a little bit inelegant and non-intuitive, but that can vary from user to user. The IVR configuration is easy to set up, but, according to some users, its functionality and flow is somewhat limited for more complex requirements. Overall, most users find it simple and straightforward to set up both the backend and the client devices.

Depending upon the package purchased, you get a different set of innovative features. These include fundamental phone features including conferencing, voicemail, and the versatile assigning of various extensions to devices. Some of the most useful features include:

• Comprehensive interactive voice response (IVR) that guides callers to the correct team
• Smart call routing that can be configured with customized distribution and ring rules
• Use of both local and international numbers in over 100 countries to accommodate
• both employees and customers that work abroad
• Complete set of call center features including call queuing, ring groups, time-based and skills-based routing, and call recording
• Call analysis tools to monitor and evaluate the performance of your call center
• A whole slew of productivity tools including desktop notification, click to dial, and forward to phone

Compatible with a variety of communication devices.

Enjoy high-quality audio and video calling features.

Collaboration tools

The integration of collaboration tools in any modern VoIP system is of utmost importance. These tools increase productivity and enhance communication between colleagues and with customers. Some of the features that Aircall offers in this category include a shared call inbox. This is a virtual space in which information about a particular call and caller is stored. This allows multiple agents to serve a particular caller, having all the history of their specific request at the tips of their fingers. This inbox eliminates the need for the caller to retell their whole story from the beginning every time a new agent takes up their issue.

Aircall is a first-rate VoIP provider that is able to stand out in the crowded world of cloud-based VoIP system providers. With the flexibility that the Custom plan offers, along with their wide-ranging API integration capabilities and their R&D department continually finding ways to improve their products, it’s a great choice for almost any business.