Atera Review 2026: ITSM, Remote Desktop

With Atera, the cost stays the same no matter how many devices you add. This ensures total support and happier customers.
Atera has three pricing models; Pro, Growth, and power. Sadly, a free trial only starts at the growth tier, so, unless you're opting for the second plan, you don't get to test out the SaaS for free.

In-web messaging support is available. However, Atera can be contacted via email at info@Atera.com, or by phone with the Phone Number (877) 211 4666. Personal experience with support: Atera seems to have figured everything out, and have much trust in their product that they're confident you wouldn't need their support, Howbeit, the company provides an in-web messaging service and response time is fast via email. Technical support over email is a little slow, however, and most existing clients complain that there's a lack of support for Mac and Linux users. Aside from these, Ateras'support page contains tons of useful information, articles, FAQs, and a video library. Additional customer support: Knowledge base: These guides help you take the first steps, to setting up your account, plus some useful information about the product features. Atera Academy: The Academy helps train end-users on gaining mastery of the software.

Atera is easy to get along with, forward-thinking, innovative, and attentive. They are constantly improving their product and paying close attention to their customer base! In comparison to other RMM/PSA tools, Atera is highly user-friendly. It does not take days or weeks to master the product.

ITSM

Atera has all the features you'll probably be looking for.

As an all-in-one SaaS for MSPs, Atera brings your entire IT business together, from remote IT monitoring and management to powerful ticketing and customer satisfaction surveying. Less complication, more control, and an MSP strategy that works.

Remote Monitoring and Management (RMM)

Atera offers complete visibility and control for hundreds of networks from any device. Integrated remote monitoring software enables you to provide instant, first-class IT support to your customers no matter where they are.

Professional Services Automation (PSA)

Atera’s Professional Services Automation (PSA) is a seamless part of their all-in-one platform, enabling you to support customers and run a successful MSP business.

Integrations

Atera is an IT management platform that allows hundreds of SMB IT networks to be monitored, managed, and automated from a single console.

Atera offers integrations with Zapier, Teamviewer, QuickBooks, Xero, Anydesk, Splashtop, and Ninite pro for automatic patch deployment and more.

Efficiently handle and resolve IT incidents.

Identify and solve recurring issues with advanced solutions.

Effectively manage IT infrastructure changes.

Simplify service request processes for IT teams.

Generate detailed reports for insights and decision-making.

Remote Desktop

Robust Security

Atera protects all remote sessions with 256-bit encryption and TLS. Besides, passwords and user IDs are encrypted at rest and in flight. Moreover, management events, file transfers, and all connections are logged.

Remote Monitoring and Management (RMM)

With Atera’s remote monitoring and management feature, you can control and monitor hundreds of networks from a single console (see the screenshot below).

Professional Service Automation

Professional Service Automation (PSA) is a powerful feature that is equipped with CRM functionality. With this, you can manage all customer information in a central place. The information includes tickets, SLAs, devices, contracts, contacts, file attachments, and even more

Cross-Platform Compatibility

Atera platform allows you to manage computers from practically any device. You can access all of your servers, Macs, Windows, and Windows workstations from any system such as iOS, Mac, Windows, or Android device. In addition, you can also access it from Chromebook or Chrome browser.

File Transfer

The file transfer is simple and secure in both unattended or attended support sessions. The full feature is only available for the Growth price plan (15 GB/month) and Power price plan (50 GB/month). Pro users can only view and search files remotely.

Integration

Atera can be integrated with Splashtop. Doing so can allow your customers to establish connectivity from home to their PCs at work within a short amount of time.

Streamline IT management with powerful admin tools.

Compatible with various operating systems and platforms.

Enable seamless collaboration with communication tools.

Choose from standalone or integrated remote desktop solutions.

Atera is an easy-to-implement and intuitive solution for any modern IT team. The platform is intuitive, easy to use, and has a fair support service. The best thing about Atera is its versatility. It is not only a ticketing system, but it can also be used to push out automated installations, Windows updates, and so on.