Best VoIP Home Phone Services

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What is a Residential VoIP?

Residential VoIP (Voice over Internet Protocol) is a technology that allows homeowners to make and receive phone calls over the Internet instead of using traditional telephone lines. This digital phone service converts voice signals into data packets, transmits them over your internet connection, and then reconverts them into voice signals on the receiving end.

VoIP for residential use is becoming increasingly popular due to its affordability, flexibility, and advanced features. With Residential VoIP, you can make calls from your home phone using your broadband internet connection, often at a fraction of the cost of traditional landline services. The service typically includes features like caller ID, voicemail, call forwarding, and calls at lower rates.

Top Home VoIP Service Providers

Zoom

4.6

Visit Site

Starting from$10 //mo /user

Free plan / Free trialAvailable

Overall score

4.6

Ease of use4.5

Performance3.0

Help & Support4.5

Features5.0

Price4.5

User reviews4.9

Zoom is a modern cloud phone system that offers a single platform for chat, voice, video, and meetings. Zoom is a global platform with HD audio and enterprise-grade reliability and quality.… Read more

Zoom is a modern cloud phone system that offers a single platform for chat, voice, video, and meetings. Zoom is a global platform with HD audio and enterprise-grade reliability and quality. Additionally, it offers PBX features that allow employees to communicate and interact in new ways.

Learn more in our full Zoom review.

Pros & Cons

Pros

• Intelligent call routing & management
• Centralized management
• Reliable and secure
• Quick response for support issues

Cons

• Consumes a lot of computer battery power

Features

• Salesforce integration
• Google integration
• Office365 integration
• Zendesk integration
• Online Backup and Storage
• Virtual phone numbers
• International Telephone
• Android APP Support
• IOS App Support
• Operator Services
• Internet fax
• Worldwide Service
• Use via computer
• Use via cellphones
• Use via phones
• Use via mobile app
• Call holding
• Call forwarding
• Call Logs
• Call Transfer
• Call waiting
• 3-Way-Calling
• Call Blocking
• Call 911
• Call Queuing (ACD)
• Caller ID
• SMS Messaging
• Music on hold
• Voicemail to email transcriptions
• Follow me
• Call Conferencing
• Dial-by-name directory
• Do Not Disturb (DND)
• Push to Talk
• Multiple Devices on One Extension
• Mobile app calling
• Virtual Receptionist
• Multi-Line Hunt Groups

Pricing

US & Canada Metered

$10

/mo /user/

/mo /user

US & Canada Unlimited

$15

/mo /user/

/mo /user

Global Select

$20

/mo /user/

/mo /user

Business Plus

$22.49

/mo /user/

/mo /user

Vonage

4.2

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Starting from$13.99 //mo per line

Free plan / Free trialAvailable 14-Days

Overall score

4.2

Ease of use4.5

Performance5.0

Help & Support4.5

Features5.0

Price5.0

User reviews3.6

The Vonage enterprise VoIP service offers a well-rounded feature set for businesses ranging from SMEs to large corporations. Customers can integrate its services with third-party software to create… Read more

The Vonage enterprise VoIP service offers a well-rounded feature set for businesses ranging from SMEs to large corporations. Customers can integrate its services with third-party software to create highly customized call center solutions.

Learn more in our full Vonage review.

Pros & Cons

Pros

• Rich feature set for most SMEs
• Integrations are virtually limitless and of good quality
• High-grade and compliant security
• Excellent rates for calling worldwide

Cons

• Users have reported that customer support is less than satisfactory
• Quality of voice sometimes suffers with insufficient bandwidth

Features

• Salesforce integration
• Google integration
• Office365 integration
• Zendesk integration
• Virtual phone numbers
• International Telephone
• Android APP Support
• IOS App Support
• Use via computer
• Use via cellphones
• Use via phones
• Use via mobile app
• Call holding
• Call forwarding
• Call Logs
• Call Transfer
• Call waiting
• 3-Way-Calling
• Call Blocking
• Call 911
• Call Queuing (ACD)
• Caller ID
• SMS Messaging
• Music on hold
• Voicemail to email transcriptions
• Follow me
• Call Conferencing
• Dial-by-name directory
• Do Not Disturb (DND)
• Push to Talk
• Multiple Devices on One Extension
• Mobile app calling
• Virtual Receptionist
• Multi-Line Hunt Groups

Pricing

Mobile

$13.99

/mo per line/

/mo per line

Premium

$20.99

/mo per line/

/mo per line

Advanced

$27.99

/mo per line/

/mo per line

GoToConnect

4.6

Visit Site

Starting from$26 /mo

Free plan / Free trialAvailable 14-Days

Overall score

4.6

Ease of use5.0

Performance4.0

Help & Support5.0

Features4.0

Price4.0

User reviews4.8

With GoTo Connect, businesses can connect from anywhere with customizable phone features, integrated video conferencing from GoTo Meeting, team chat, and contact center capabilities.

Learn more in our full GoToConnect review.

Pros & Cons

Pros

• Great customer support
• Custom call routing available
• Robust auto attendant features
• All-feature price inclusivity

Cons

• No ability to turn off notifications without turning off app
• No customizable ring groups
• Not enough analytics detail for some customer support teams
• No picture capability on SMS

Features

• Salesforce integration
• Google integration
• Online Backup and Storage
• Virtual phone numbers
• International Telephone
• Android APP Support
• IOS App Support
• Internet fax
• Use via computer
• Use via cellphones
• Use via phones
• Call holding
• Call forwarding
• Call Logs
• Call Transfer
• Call waiting
• 3-Way-Calling
• Call Blocking
• Call 911
• Call Queuing (ACD)
• Caller ID
• Voicemail to email transcriptions
• Call Conferencing
• Do Not Disturb (DND)
• Mobile app calling
• Virtual Receptionist

Pricing

Phone System

$26

mo/

month

Connect CX

$34

/mo /user/

/mo /user

Contact Center

$80

mo/

month

Ooma Office

4.6

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Starting from$19.95 //mo /user

Free plan / Free trialNot Available

Overall score

4.6

Ease of use5.0

Performance4.5

Help & Support4.5

Features4.5

Price4.0

User reviews4.7

Ooma is a no-nonsense down-to-earth telephony provider for residential, small business, and enterprise-scale customers. Providing you with a whole slew of telephony features, Ooma has the right set… Read more

Ooma is a no-nonsense down-to-earth telephony provider for residential, small business, and enterprise-scale customers. Providing you with a whole slew of telephony features, Ooma has the right set of features and perks for most business and residential needs.

Learn more in our full Ooma Office review.

Pros & Cons

Pros

• Includes most telephony features customers need
• Cost is quite competitive
• Has a flexible configuration
• Supports both desk and cordless phones

Cons

• User reports of lower than expected call quality
• Backend navigation may not be as intuitive as required
• Feature list is somewhat short

Features

• Virtual phone numbers
• International Telephone
• Android APP Support
• IOS App Support
• Use via computer
• Use via cellphones
• Use via phones
• Call holding
• Call forwarding
• Call Logs
• Call Transfer
• Call waiting
• 3-Way-Calling
• Call Blocking
• Call 911
• Call Queuing (ACD)
• Caller ID
• SMS Messaging
• Music on hold
• Voicemail to email transcriptions
• Call Conferencing
• Do Not Disturb (DND)
• Virtual Receptionist

Pricing

Ooma Office

$19.95

/mo /user/

/mo /user

Ooma Office Pro

$24.95

/mo /user/

/mo /user

Pro Plus

$29.95

/mo /user/

/mo /user

Residential VoIP's Advanced Features

Residential VoIP services offer a range of advanced features that enhance communication and provide added convenience compared to traditional landline phones. These features are designed to make managing calls easier, more efficient, and more flexible for users. Here’s a look at some of the key advanced features of Residential VoIP:

1. Voicemail-to-Email

• Description: Voicemail-to-email is a feature that automatically sends your voicemail messages to your email inbox as audio files. This allows you to listen to your messages directly from your email, no matter where you are.
• Benefit: You can access and manage your voicemails from any device with email access, making it convenient to stay on top of missed calls.

2. Call Forwarding

• Description: Call forwarding allows you to redirect incoming calls to another phone number, such as your mobile phone, another VoIP line, or even a landline.
• Benefit: This ensures that you never miss an important call, even if you’re away from your home phone. You can customize rules for forwarding calls based on time of day, caller ID, or other criteria.

3. Caller ID and Caller ID Blocking

• Description: Caller ID displays the phone number and sometimes the name of the person calling you. Caller ID blocking allows you to prevent your number from being displayed when you make outgoing calls.
• Benefit: You can easily identify who’s calling before answering, and protect your privacy when making calls.

4. Call Waiting

• Description: Call waiting alerts you when another call is coming in while you’re already on the phone, allowing you to put the first call on hold and answer the second.
• Benefit: This feature helps you manage multiple calls without missing important conversations.

5. Three-Way Calling and Conference Calling

• Description: Three-way calling lets you connect a third party to your call, while conference calling allows multiple participants to join a single call.
• Benefit: These features are great for family calls, small business meetings, or catching up with multiple friends or relatives at once.

6. Do Not Disturb (DND)

• Description: Do Not Disturb allows you to temporarily disable incoming calls, sending them directly to voicemail without your phone ringing.
• Benefit: This feature is ideal for times when you need uninterrupted quiet, such as during work hours, at night, or during a family meal.

7. Call Blocking

• Description: Call blocking allows you to block specific phone numbers or types of calls (e.g., anonymous calls, robocalls).
• Benefit: You can reduce the number of unwanted calls and telemarketers, leading to a more peaceful home environment.

8. VoIP Mobile App Integration

• Description: Many VoIP services offer mobile apps that allow you to make and receive calls using your VoIP number on your smartphone or tablet.
• Benefit: This feature extends the functionality of your home phone to your mobile devices, giving you the flexibility to manage your home phone calls from anywhere.

9. Virtual Numbers

• Description: Virtual numbers are additional phone numbers that can be assigned to your VoIP service. These numbers can have different area codes, even international ones, and can ring on the same phone.
• Benefit: Virtual numbers allow you to have a local presence in multiple locations, particularly useful for long-distance family connections or home-based businesses.

10. Auto-Attendant

• Description: An auto-attendant is a virtual receptionist that answers incoming calls and provides options for routing calls to different extensions or voicemail.
• Benefit: This feature benefits home-based businesses or busy households, providing a professional touch and efficient call management.

11. Find Me / Follow Me

• Description: This feature allows you to create a list of numbers where you can be reached in sequence. For example, a call could ring on your home phone first, then your mobile, and then another phone if there’s no answer.
• Benefit: You can ensure that important calls reach you no matter where you are, improving your availability.

12. Call Logs and Call Recording

• Description: VoIP services often provide detailed logs showing incoming, outgoing, and missed calls. Some services also offer call recording, allowing you to save and review conversations.
• Benefit: Call logs help you keep track of all your communications, and call recording can be useful for important discussions or for keeping a record of agreements.

13. Video Calling

• Description: Some VoIP services offer video calling features, allowing you to have online face-to-face conversations.
• Benefit: Video calls can add a personal touch to your conversations, making it ideal for connecting with distant family members or friends.

14. Bandwidth Management and QoS (Quality of Service)

• Description: Some VoIP services offer tools to manage bandwidth and prioritize VoIP traffic on your network, ensuring call quality remains high even when your internet connection is under heavy use.
• Benefit: This ensures that your VoIP calls are clear and uninterrupted, even when other devices are using your internet connection.

15. Number Portability

1. Description: Number portability allows you to keep your existing phone number when switching to a VoIP service.

Benefit: This feature makes transitioning to VoIP easier, as you don’t have to inform all your contacts about a new phone number.

Do I Need a VoIP Home Phone? The Benefits and Considerations

Deciding whether to switch to a VoIP home phone depends on your communication needs and preferences. VoIP offers several advantages, but it also requires certain conditions to function optimally. Here are the key points to consider:

1. Cost-effectiveness: VoIP is a more affordable option compared to traditional landlines, especially if you frequently make long-distance or international calls. Many providers offer unlimited calling plans, helping reduce your overall communication costs.
2. Feature-rich service: VoIP comes packed with advanced features like voicemail-to-email, call blocking, conference calling, call forwarding, and caller ID—often at no extra cost. If these features are important to you, VoIP is an excellent option.
3. Internet reliance: VoIP requires a stable and reliable internet connection. If your home has high-speed internet, VoIP can offer excellent call quality. However, if your internet is unreliable, it may result in poor call performance.
4. Mobile dependence: If you primarily use your mobile phone, you may not feel the need for a home phone. Still, if you want a dedicated line for home or business purposes, VoIP provides the flexibility of internet-based calls.
5. Portability: One of the key benefits of VoIP is the ability to take your home phone number with you wherever you have an internet connection. This makes it ideal for those who move frequently or travel often.
6. Flexibility and scalability: VoIP can be used across multiple devices, including smartphones, tablets, and computers, allowing you to make and receive calls from anywhere.
7. Integration with other services: VoIP easily integrates with communication tools like email, video conferencing, and customer relationship management (CRM) systems, making it perfect for remote workers or small businesses.
8. Eco-friendly: VoIP is more environmentally friendly than traditional landlines, reducing the need for extensive physical infrastructure and hardware.

Considering these factors will help you decide if a VoIP home phone service is the right choice for your communication needs.

How to Choose the Best VoIP Service for Home

To ensure the service meets your needs, you'll want to consider several factors when choosing the right VoIP system for your home :

1. Call Quality: Look for a VoIP provider that offers high-quality voice service. This often depends on your internet connection, so ensure your broadband is fast and stable.
2. Cost and Plans: Compare pricing and plans from different providers. Consider your calling habits, such as how often you make international or long-distance calls, and choose a plan that offers the best value for your needs.
3. Features: Identify the features you need, such as voicemail, call forwarding, video conferencing, or mobile app integration. Ensure the provider offers these features without hidden fees.
4. Customer Support: Reliable customer support is crucial, especially if you encounter issues with your service. Look for a provider with good customer service reviews and 24/7 support options.
5. Compatibility: Check if the VoIP service is compatible with your existing hardware, such as phones, routers, or other devices. Some providers offer equipment rental or purchase options if needed.
6. Portability: If you want to keep your current phone number, ensure the provider supports number portability. This allows you to transfer your existing number to the new VoIP service.
7. Reliability and Uptime: Research the provider's reliability and uptime guarantees. A good VoIP provider should offer consistent service with minimal downtime.
8. Emergency Services: Ensure the VoIP provider offers access to emergency services (911) and understands how they route calls in case of an emergency. Some providers may offer Enhanced 911 (E911) services, which provide your location to emergency responders.

What Does VoIP Phone Service Cost?

The cost of VoIP phone service can vary significantly based on several factors, including the provider, the plan you choose, the features included, and whether it's for residential or business use. Below is a breakdown of the typical costs associated with VoIP phone service:

1. Monthly Service Plans

• Residential Plans:
• • Basic Plans: Typically range from $10 to $20 per month. These plans usually include unlimited local and domestic long-distance calls and standard features like caller ID, voicemail, and call waiting.
  • Premium Plans: These plans range from $20 to $40 per month and may include additional features such as international calling, advanced call forwarding, and integration with mobile apps.
• Business Plans:
• • Basic Plans: These plans start at around $20 to $30 per month per user and typically include essential features like unlimited calls, voicemail, and basic support.
  • Advanced Plans: These plans can range from $30 to $60 or more per month per user, depending on the level of service and features required. They may include advanced features like video conferencing, auto-attendants, call recording, and CRM integration.

2. International Calling

• Included in Plan: Some VoIP providers offer unlimited international calling to specific countries as part of their premium plans.
• Pay-Per-Minute Rates: If international calling is not included, rates typically range from a few cents to several cents per minute, depending on the destination country.

3. Setup and Equipment Costs

• VoIP Adapter: If you’re using a traditional phone with a VoIP service, you’ll need an Analog Telephone Adapter (ATA), typically costing between $20 and $50.
• VoIP Phone: If you opt for a dedicated VoIP phone, prices can range from $50 for a basic model to $200 or more for a high-end model with advanced features.
• Router/Modem: If your current router/modem isn’t VoIP-compatible or you need additional ports, you might need to purchase a new one. Prices range from $50 to $150.
• Setup Fees: Some providers charge a one-time setup fee, typically $10 to $50, though many waive this fee during promotions.

4. Additional Features

• Optional Add-Ons: Features like call recording, additional virtual numbers, or advanced customer support might be available as add-ons, typically costing an extra $5 to $20 per month, depending on the provider.
• Mobile App Integration: Some providers offer mobile app integration for free, while others may charge a small monthly fee for this feature.

5. Taxes and Fees

• Regulatory Fees: Expect to pay various taxes and regulatory fees, which can add 10% to 20% to your monthly bill. These fees include the Federal Universal Service Fund (USF) fee, E911 fee, and other state or local taxes.
• Porting Fees: If you wish to transfer your phone number to a VoIP service, some providers charge a one-time porting fee, ranging from $10 to $30.

6. Contract vs. No Contract

• Contract Plans: Some VoIP providers offer lower monthly rates if you sign a contract, typically ranging from one to two years. However, early termination fees may apply if you cancel the service before the contract ends.
• No-Contract Plans: These plans offer more flexibility and typically have no cancellation fees, but the monthly cost might be slightly higher.

7. Promotions and Discounts

• Bundled Services: Some providers offer discounts if you bundle VoIP service with other services, such as internet or cable TV.
• Introductory Rates: Many providers offer discounted rates for the first few months of service, after which the regular pricing applies.

See also

• Queues, shared numbers and extensions are a different purchase entirely, covered across the best business phone systems comparison.
• If the line only handles occasional calls, a no-cost plan may be enough, as set out in best free VoIP for small business.
• Working from home for an employer means transfers and a company number, which come from best cloud phone system for small business picks.
• Recording calls at home carries consent rules worth reading first, explained alongside the tools in best call recording software for small business.

Pricing Summary

• Residential VoIP Service: Depending on the plan and features, you'll pay between $10 and $40 per month.
• Business VoIP Service: Costs range from $20 to $60 or more per month per user, depending on the level of service and features required.
• Additional Costs: Equipment, setup fees, international calling, and taxes can add to your overall cost.

Conclusion

Choosing the best VoIP home phone service can greatly enhance your communication experience while providing significant cost savings compared to traditional landline services.

With a variety of providers offering diverse plans and features, it's important to assess your specific needs, such as call quality, advanced features, international calling, and budget.

Whether you're looking for a basic, cost-effective solution or a feature-rich service that integrates with your mobile devices and home network, there’s a VoIP option that's right for you.

With the right provider, you can enjoy clear, reliable calls, a wide range of modern features, and the flexibility to stay connected wherever you are.

As you explore your options, consider the factors that matter most to you and take advantage of the many benefits VoIP technology offers for your home communication needs.