Epicor Review 2026: POS, Inventory Management, Supply Chain

So, how much does Epicor cost? Epicor offers two POS options:

There’s Epicor Eagle, which is an on-premise solution requiring an on-site infrastructure, and Epicor Propello which is cloud-based.

Epicor doesn’t publish pricing information online. Solutions are bespoke based on exactly what you need, and you have to consult the sales team to obtain a quote. Epicor’s pricing is above average, making it most suitable for medium or large businesses.

Epicor pricing is custom and scalable depending on each retailer’s requirements, with plans starting as low as $399 per month and $90 per each terminal. The budget should be a minimum of $5,000 to get up and running with a POS system from Epicor.

SMB take: Expect an implementation-plus-subscription model rather than a simple monthly swipe rate. If the budget is tight, compare lighter POS suites before making a commitment.

Epicor POS Customer Support Overview Epicor offers a comprehensive support system designed to assist businesses using its POS software. The EpicCare portal serves as a centralized hub for accessing resources, submitting tickets, and engaging with the community. I tested multiple support channels, including email, phone support, and the in-software FAQ, to assess their efficiency and effectiveness. Email Support When I tested Epicor’s email support, response times were reasonable, with detailed replies addressing specific concerns about Retail Management and Inventory Tracking within the Point of Sale system. Email support is included in all service plans, but response priority depends on your support tier, with "Gold" and "Pro" plans receiving expedited service. Phone Support Phone support is available for businesses requiring immediate assistance with their POS system. When I contacted Epicor’s support team via phone, I was quickly connected with a knowledgeable representative who provided clear guidance on Integrated Payment Solutions and Multi-location Management features. Phone support is available 24/7 for premium-tier subscribers, making it a reliable option for urgent matters. EpicCare Portal Epicor’s EpicCare portal is a powerful tool for Point of Sale Software users. I explored the platform by submitting a service request and browsing the knowledge base. The system efficiently tracks inquiries and provides access to valuable resources on Cloud-Based POS Systems, E-commerce Integration, and Sales Analytics. Businesses benefit from a streamlined support experience that reduces downtime and enhances operational efficiency.

Community Forums Epicor’s support extends beyond direct communication with its staff. I found the community forums within EpicCare to be particularly useful for troubleshooting Mobile POS issues and sharing insights on Customer Relationship Management (CRM). Engaging with other business owners and IT professionals provided additional perspectives on optimizing the software for specific needs. Blog and Educational Resources Epicor maintains a blog with industry insights and updates on Retail Management trends. However, I noticed that the content is not updated frequently. While the existing posts offer valuable guidance on E-commerce Integration and Sales Analytics, businesses may need to supplement their learning with other sources. In-Software FAQ Feature The built-in FAQ section is an efficient self-service tool for resolving common questions. When I explored this feature, I found that it provided quick, relevant answers related to POS system operations, reducing the need for external support. This helps businesses stay productive without waiting for a response from a live agent.

Epicor’s multi-channel support system ensures that businesses using its POS software have access to the help they need, whether through direct assistance, self-service resources, or community engagement.

Real-Time Inventory Tracking
When I tested Epicor’s POS software, I found its inventory tracking capabilities highly efficient. The system provides real-time stock updates, preventing overstocking or shortages and enabling businesses to maintain optimal inventory levels. This is especially useful for retailers who are managing multi-locations, as stock data remains synchronized across all locations.

Advanced Sales Analytics
The sales analytics feature offers detailed insights into sales performance, customer purchasing patterns, and inventory movement. I found the reporting tools to be comprehensive and customizable, making it easy for businesses to identify trends, peak sales periods, and product performance. This helps retailers make data-driven decisions to optimize operations.

Mobile POS for Increased Flexibility
Epicor’s mobile POS functionality enhances the checkout experience by allowing sales associates to process transactions anywhere in the store. This feature speeds up service and improves customer engagement, making it a valuable tool for businesses looking to enhance their in-store experience.

Secure Integrated Payment Solution s
When I tested Epicor’s integrated payment solutions, I found them fast and secure. The system supports various payment methods, including credit, debit, and contactless payments, ensuring seamless transactions. This versatile and secure setup helps retailers manage payments efficiently while enhancing customer satisfaction.

POS

Tailored solutions for retail stores, coffee shops, nightclubs, quick service, bars, restaurants, and food trucks.

Epicor POS offers a great range of features, I'll discuss them below:

• Epicor Mobile POS
• Offline Mode
• Customer Loyalty
• Dashboard-Based Analytics
• Employee Management Features
• Integrations & Add-Ons
• Special Order Processing
• Gift Registry Management
• Dynamic Promotions Management
• Multi-Currency Support
• Advanced Security Features
• Customizable User Permissions
• Real-Time Data Synchronization
• Customer Feedback Integration
• Layaway Management
• Barcode Label Printing

The POS dashboard

Epicor Mobile POS

When I tested Epicor Mobile POS, I found it to be a powerful addition to Epicor Eagle, allowing transactions, customer inquiries, and payments to be processed directly from a Windows-based tablet. This feature is particularly useful for businesses with outdoor sales areas, such as garden centers and home improvement stores, where mobile POS functionality enhances customer service and checkout efficiency. Epicor also offers a mobile receipt printer, so customers can pay from the floor and go about their way.

If you choose the cloud-based solution, Epicor Propello, the system has an offline mode so that you can continue to access the POS system in the absence of an internet connection. This feature, which is notably absent from some cloud-based systems, means an internet outage is not a disaster for business continuity.

Dashboard-Based Analytics

Epicor’s dashboard-based analytics stood out for its customization and depth. The system provides real-time sales analytics, inventory tracking, and key performance indicators to help businesses identify trends and optimize stock levels. When I explored the reporting tools, I found them accessible via mobile devices, making it easy for managers to monitor business performance remotely.

Employee Management Features

Epicor includes comprehensive employee management tools that go beyond simple time tracking. The system supports shift scheduling, payroll tracking, and workforce optimization based on historical POS sales data. I found this feature particularly useful for multi-location management, ensuring that businesses staff appropriately based on sales trends.

Integrations & Add-Ons

Unlike off-the-shelf POS software, Epicor takes a customized approach to integrations. I found that it supports enterprise-level solutions, including Salesforce, QuickBooks, SAP, and Magento, making it a highly scalable system for large retailers and wholesalers. Additionally, third-party developers offer specialized integrations to further extend Epicor’s functionality, reinforcing its versatile and business-centric approach.

Special Order Processing

When I tested Epicor’s special order processing, I found it seamless for tracking unique customer requests. The system allows retailers to customize orders, track fulfillment progress, and ensure accurate inventory allocation. Whether it’s customized products or out-of-stock items, the system efficiently manages special requests, reducing errors and ensuring customer satisfaction. This feature is particularly useful for retailers handling pre-orders or made-to-order products.

Extensive Customer Loyalty

Epicor’s Point of Sale software includes a robust Customer Relationship Management (CRM) system that enhances customer retention. When I tested the loyalty tools, I found that businesses can easily track purchase history and assign rewards based on spending habits. Employees can access customer records at checkout, allowing for personalized interactions that improve engagement and encourage repeat purchases.

Gift Registry Management

I explored Epicor’s gift registry feature, and it offers a smooth experience for both businesses and customers. Customers can create, manage, and share gift registries, while retailers benefit from automated inventory updates and streamlined order fulfillment. The system integrates with inventory tracking, ensuring popular gift items remain stocked. This is an excellent tool for wedding, baby, and holiday registries, enhancing customer engagement and driving sales.

Dynamic Promotions Management

Epicor’s dynamic promotions tool makes it easy to create, manage, and automate discounts and special offers. When I tested it, I could set up buy-one-get-one deals, seasonal discounts, and loyalty-based rewards. The system automatically applies promotions at checkout, preventing manual errors and ensuring consistent pricing. This feature is great for boosting sales and encouraging repeat business.

I  liked how businesses can create targeted deals, such as limited-time offers, bulk discounts, and loyalty-based rewards. The system integrates well with E-commerce Integration and Multi-location Management, ensuring consistent promotions across all sales channels. This flexibility helps drive sales and attract new customers effectively.

Multi-Currency Support

For retailers dealing with international customers, Epicor’s multi-currency support is a valuable tool. The system automatically converts and processes transactions in multiple currencies, ensuring accurate pricing and seamless checkout. When I tested it, exchange rates updated in real time, making transactions smooth. This feature is especially useful for global retailers and businesses expanding into new markets.

Advanced Security Features

Security is a priority in any POS system, and Epicor’s security tools provide data encryption, fraud protection, and role-based access control. When I tested it, I found that customer payment data was securely processed, and businesses could customize access permissions to prevent unauthorized changes. This ensures compliance with industry standards and protects against cyber threats.

Customizable User Permissions

Epicor’s customizable user permissions allow business owners to assign access levels based on roles. I tested this by setting different permissions for cashiers, managers, and administrators, ensuring each employee could only access relevant POS system features. This is essential for multi-location management, preventing unauthorized transactions and ensuring operational security.

Real-Time Data Synchronization

When I worked with Epicor’s real-time data sync, I found it ensured all POS terminals and back-office systems remained up to date. Sales, inventory, and customer data were instantly reflected across multiple locations, reducing discrepancies. This feature is ideal for businesses operating both online and in-store, as it keeps stock levels and sales reports accurate.

Customer Feedback Integration

I tested Epicor’s built-in customer feedback feature, which allows businesses to gather and analyze customer opinions directly through the POS system. Feedback is stored and linked to customer profiles, helping retailers identify trends and areas for improvement. This feature makes it easy to enhance customer satisfaction and tailor personalized offers based on customer preferences.

Layaway Management

Epicor’s layaway feature helps businesses offer flexible payment plans for customers. I tested this by configuring installment-based payments, and the system automatically tracked payment progress and inventory allocation. This feature is great for higher-ticket items, ensuring customers can reserve products while making manageable payments. It’s a great tool for boosting sales without requiring full upfront payment.

Barcode Label Printing

I found Epicor’s barcode printing tool to be essential for efficient inventory tracking and checkout. The system generates custom barcodes for each product, allowing businesses to quickly scan and manage stock. When I tested it, barcode creation was simple and customizable, ensuring each item had an accurate price and SKU. This feature speeds up point of sale transactions and minimizes pricing errors.

Epicor’s on-premise Eagle system is Windows-based. Epicor Retail Cloud is more flexible and accessible from any device.

Epicor’s “bespoke” approach spreads into hardware too. If you already an established business, you may be able to use existing hardware such as receipt printers and cash drawers. Alternatively, Epicor can provide all the hardware you need as part of your solution.

The company maintains a list of “Epicor Certified Hardware,” where compatibility is guaranteed. This includes devices such as printers from Zebra and Epson, and barcode scanners and pin pads from Ingenico.

Flexible pricing plans to meet different business needs.

Inventory Management

Customized Dashboard

Eagle’s dashboard can be customized to present data exactly how you want. It’s easy to use and intuitive, and the interface is consistent across desktop and mobile.

Real-Time Inventory Data

You receive up-to-date data on all the SKUs in real-time, so you can track all your inventory and identify which products require restocking. This data can be imported in different formats from numerous sources.

Inventory Planning

It helps synchronize supply and demand to help avoid stockouts. With automated inventory planning tools, retailers can better manage lead times and mitigate seasonal fluctuations in supply or demand.

Multi-Store Inventory

Inventory can be managed by store, allowing retailers to seamlessly move stock from one store to another.

Price Setting and Optimization

Retailers can set optimal product pricing based on historical data and competitor analysis. Furthermore, it offers insights into sales before and after price changes to gauge the impact of the pricing strategy.

Mobile Inventory Management

As a multi-platform solution for inventory management, Eagle comes with mobile apps (Mobile+) that let store managers oversee stock on the go. Using these mobile apps, store personnel can provide customers accurate, on-the-spot information on different products (pricing, availability, discounts, loyalty offers, etc.).

Deployment

Eagle inventory management software can be installed on a desktop (Windows). The Mobile+ application is available for both iOS and Android.

E-commerce Integration

Ecommerce stores can be integrated with physical stores to ensure consistency in inventory throughout. This way, retailers can realize omni-channel distribution.

BigCommerce also offers advanced inventory management features to streamline the supply chain processes and boost productivity. These are below:

The inventory management software also offers a host of reporting and analytics features to empower businesses with actionable insights, optimize inventory levels, identify trends, and reduce carrying costs. BigCommerce supports data-driven decision-making for improved operational efficiency and profitability with these features:

The BigCommerce inventory management software also supports integrations and add-ons to seamlessly connect with existing tools, streamline workflows, and enhance functionality. This provides you with a customizable solution tailored to your unique operational needs.

Supply Chain

Given the wide-ranging functionality of the software and its features, some users may encounter a learning curve when integrating it into their business processes. To facilitate a seamless transition, Epicor provides several training options.

Epicor's SCM software offers a comprehensive suite of tools for supply chain optimization, including:

• Last mile management
• Routing and dispatch
• Delivery Network
• Barcode scanning
• Customer notifications
• POD capture
• Returns automation
• Predictive Inventory Assistant
• Supplier Web Portal
• Ready-made maps
• Supplier enablement services
• Item management
• Demand planning
• Service-level forecasting
• Multilevel forecasting
• Forecasting reports
• “What If” analysis
• Probabilistic models
• Tradeoff analysis
• Stress testing
• Supply planning
• Location-based item tracking
• License plate and cart tracking
• Real-time inventory adjustment
• Real-time directed cycle counting
• Directed picking
• Work order processing
• Reman processing
• Credit processing
• Vendor returns
• Mobile access
• Integrations
• Auto parts sourcing
• Catalog for automotive
• Epicor aftermarket data analytics

Logistics management

Epicor offers last-mile logistics management tools through Elite EXTRA. This integrated suite of features ensures you keep up with the ever-growing demand for fast delivery.

Routing and dispatch

With Elite EXTRA, you can automate routing, dispatching, and real-time tracking for faster deliveries and lower costs. It runs an optimization engine that works according to your rules, and it can be tweaked based on efficiency, time windows, and customer priority. Details can be shared with customers via notifications, and drivers have a designated mobile app with barcode scanning for a smooth handover.

Delivery Network

The Delivery Network is part of the supply chain management software that gives you access to millions of drivers from top delivery services, including DoorDash and Uber. You can quickly evaluate provider options and manage delivery timelines and costs to select the best option for every order. This feature can be integrated seamlessly into your e-commerce platform or embedded on a dedicated website as a stand-alone solution. It also handles customer notifications, POD Capture, barcode scanning, and other transportation management features.

Returns Automation

Depending on your returns policy, Epicor facilitates the entire return process from request to credit issue. Returns can be requested through the customer portal or e-commerce site. The item is then picked up, verified, and integrated into the driver app. Once returned correctly, it is added to the inventory. All of this is managed through a central dashboard in the supply chain management software.

Epicor IP & O (Inventory Planning and Optimization)

This SCM feature uses AI to deliver inventory policy decisions in sales and inventory planning. Businesses of all sizes can share, collaborate, and track the impact of planning policy. With Epicor IP&O’s powerful forecasting capabilities, you can take the guesswork out of demand planning in your supply chain management software. See below.

Demand Planning

Epicor IP&O automates inventory forecasting and identifies the right policies to minimize overstocking and understocking. You can test these proposed policies and accurately gauge complex demand scenarios. Epicor IP&O automatically re-forecasts when new demand data is available and can identify optimal service levels that yield the lowest cost. It identifies exceptions where changes in forecast error, forecast quantities, and demand exceed user thresholds while respecting forecast overrides.

Forecast Reporting

Epicor IP&O includes built-in tools for analyzing forecast bias and comparing demand forecasts with actual outcomes. It allows businesses to assess the accuracy of any submitted forecast, whether statistically generated or provided by field teams. The IP&O also supports third-party forecast import from Excel and sales overrides. By importing or developing forecasts, you can create and manage “forecast snapshots.” These snapshots make it easy to compare different forecasts and collaboratively build a consensus forecast for improved planning and alignment.

“What If” Analysis

This feature helps to evaluate how your model reacts to changes to likely and unlikely disruptions of the supply chain. It uses AI to simulate thousands of possible outcomes that track your exposure and how it impacts holding costs, shortage costs, ordering costs, service levels, fill rates, and inventory levels.

It also provides inventory recommendations to hedge for blind spots and enable proactive corrections.

Epicor Warehouse management

Epicor offers a warehouse management solution that is adapted to different needs. The cloud-enabled WMS eliminates the need for physical inventory counts to improve efficiency. You get automated, real-time inventory updates with location-based item tracking. You also get tracking down to the license plate and cart level, and you can easily move material via barcode scanning. You can also handle the financial parts of warehouse management, such as real-time updating of financials in your ERP software, credit processing, and vendor returns.

Supplier portal

Epicor provides a fully managed B2B integration solution for web-based communication to your supplier communities in real time, regardless of their location. Epicor handles all parts of supplier collaboration, from onboarding to payment. Suppliers can trust that they are shipping the right product at the right time, and confidential B2B documents can be sent back and forth through the Supplier Web Portal.

Suppliers integrated within the SCM platform receive your purchase orders immediately, submit invoices faster, and get paid more quickly. Ready-made maps for supplier communication cover the whole range of sourcing to payment transactions for orders, warehouses, and carriers. You can also access custom maps, rules, and combinations to meet your needs.

Mobile Access

Epicor has a companion supply chain app called Eagle+, which allows you to maintain operational efficiency on the go.

Employees can scan barcodes, keep track of inventory levels, process shipments, and create labels while monitoring orders directly from mobile devices. It also provides real-time updates to the ERP system to prevent lapses.

Integrations:

Epicor EDI

Epicor EDI simplifies B2B data exchange by providing seamless integration with ERP systems and other business frameworks. It supports a wide range of EDI standards, such as EDIFACT, X12, Tradacoms, AS2, and SFTP. Features include automated data mapping, secure file encryption, and support for common communication formats.

Epicor Service Connect

Epicor Service Connect secures workflow automation within Epicor and third-party applications. Features include task automation, process streamlining, and connectivity for partners, suppliers, and customers, optimizing supply and demand chain management.

Additional Features

Epicor offers specialized features tailored for the automotive industry, including:

Auto parts sourcing

Epicor Parts Portal streamlines aftermarket parts sourcing for car dealerships. It integrates with over 19,000 distributors, enabling dealerships to look up parts quickly, view price and availability, place orders, and arrange for shipping management.

Epicor catalog for automotive

Epicor Catalog for Automotive is a large database offering quick, intelligent car part searches. It features hi-res images, multi-language support, part specifications, and manufacturer details.

Epicor aftermarket data analytics

This uses AI to optimize inventory across distribution locations. With access to over 1 billion part transactions and 140 million annual repair events, it provides actionable insights into market performance, stocking trends, and demand patterns.

The platform's capabilities perform on the following operating systems:

Epicor Point of Sale is a big company, and its solutions are best suited to larger retail firms. You will certainly need some guidance from the sales team to ascertain which elements of the solution you will need, and what they will cost.
However, as with so many things in life, you get what you pay for. Retail businesses with complex requirements will find solutions here that go beyond what you can be expected from a cheaper, “off-the-shelf” solution. The ability to integrate with enterprise systems is particularly notable.

Wholesale retail firms, garden centers, and builder’s yards will definitely want to take a look, as Epicor caters to these environments while many other POS systems do not.

FAQ

Q: What is Epicor POS?

A: Epicor POS refers to the point-of-sale solutions offered within the broader Epicor ERP (Enterprise Resource Planning) systems, primarily Epicor Eagle (for retail like hardware, farm & home, lumber) and Epicor Propello (a newer cloud offering for specialty retail). It's designed as an integrated component of their ERP, handling in-store transactions, inventory lookup, customer management, and connecting directly to back-office functions like accounting and supply chain management.

Q: How much does Epicor POS cost? Is it expensive?

A: Epicor solutions, including their POS components, are targeted at mid-market to larger businesses and are generally considered expensive. Pricing is customized and quote-based, involving significant costs for the core ERP software licenses/subscriptions, implementation services, hardware, and ongoing support/maintenance. It's a major enterprise software investment, not typically suitable for small, independent shops.

Q: What are the most common complaints about Epicor POS?

A: Common criticisms often relate to the high overall cost, the complexity and length of implementation, a user interface that can feel dated or less intuitive compared to modern POS systems (though newer versions like Propello aim to improve this), reliance on specialized consultants for setup and support, and the cost of ongoing maintenance or upgrades. Integration challenges outside the core Epicor suite can also be a factor.

Q: Can I use Epicor POS without the full Epicor ERP system?

A: Generally no. Epicor POS is designed as an integrated part of the Epicor ERP ecosystem (Eagle, Propello, etc.). Its main strength lies in this tight integration for managing inventory, financials, and customer data centrally. Using it standalone would likely be impractical and miss the core value proposition.

Q: Can I use my own payment processor with Epicor POS?

A: Epicor typically partners with specific payment processors and offers integrated solutions (like Epicor Payment Gateway). While using other processors might be technically possible through middleware or specific configurations (especially with older versions), it often requires additional setup, potential costs, and might lack seamless integration. Epicor generally steers clients towards their preferred, integrated payment solutions.

Q: Does Epicor POS require long-term contracts?

A: Yes, implementing an Epicor ERP system, including its POS components, involves significant financial commitment and typically multi-year contracts for software licenses/subscriptions and support/maintenance. These are enterprise-level agreements with substantial penalties for early termination.

Q: Does Epicor POS have an offline mode if the internet fails?

A: Yes, Epicor POS systems generally offer offline capabilities(often referred to as "offline mode" or "resiliency"). This allows stores to continue processing sales transactions locally if the connection to the central server or cloud is temporarily lost. Transactions are stored securely and synced once connectivity is restored. The extent of offline functionality can vary based on the specific Epicor product and configuration.

Q: What kind of hardware does Epicor POS run on?

A: Epicor POS solutions typically run on Windows-based hardware. This includes standard PCs, touchscreen POS terminals, and peripherals like receipt printers, barcode scanners, cash drawers, and payment terminals. While they partner with hardware vendors, there's often more flexibility than systems locked to proprietary tablets, but specific compatibility requirements exist based on the Epicor software version.

Q: How does Epicor POS compare to systems like NetSuite POS or Lightspeed Retail for larger retailers?

A:

• vs. NetSuite POS: Both are ERP-integrated POS systems targeting larger retailers. NetSuite is purely cloud-based and known for strong financials/CRM, while Epicor has deep roots in specific retail verticals (like hardware, lumber, auto) with potentially more industry-specific inventory features. Both are complex and costly implementations.
• vs. Lightspeed Retail: Lightspeed is primarily a POS system (often iPad/cloud-based) with strong inventory features, but its ERP capabilities rely on integrations. Epicor POS is part of a full-fledged ERP, offering deeper back-office integration natively but often with a less modern front-end POS interface and higher complexity/cost. Lightspeed is usually easier and cheaper to implement but less powerful as a complete business management suite.

Q: How is Epicor's customer support?

A: As with many large enterprise software vendors, customer support reviews can be mixed. Epicor offers structured support plans (often tiered and at extra cost). Some users find the support knowledgeable for complex issues, while others report slow response times, difficulty getting issues escalated, and a reliance on potentially costly consulting partners for more immediate or specialized help.

Epicor POS stands out for its scalability and flexibility, offering both cloud-based and on-premise solutions tailored for large retailers and wholesalers. Its deep industry customization, advanced multi-location management, and real-time inventory tracking set it apart, making it a powerful retail management system for complex business operations.

Integrations

• Enterprise apps: Epicor is often deployed alongside ERP and CRM solutions; public reviews note integrations with platforms such as SAP and Salesforce. Validate scope and method in your SOW.
• Payments: Use Epicor-certified processors and devices for EMV/contactless. Confirm U.S. acquirers and terminals during design.
• Retail add-ons: Review the Epicor ecosystem for forecasting, WMS, label/printing, and loyalty extensions as appropriate